About Us

4AllPromos is a leading provider of customized promotional products, serving businesses and organizations across the country. With an expansive product catalog, a dedicated team, and a strong focus on customer experience, we help brands make a lasting impression.

We’re in the midst of an exciting transformation—evolving our Account Management team to build stronger customer relationships that lead to repeat business and long-term growth. To lead this journey, we’re looking for an experienced and inspiring Account Team Manager to guide, develop, and scale a high-performing team of Account Managers.

This is a people-first leadership role focused on empowering the team, enhancing operational performance, and building a foundation for long-term client success and account growth.

What You’ll Do

• Lead the team responsible for managing a high-volume of customer orders while building lasting client relationships.
• Coach with a focus on growth—supporting team members as they enhance both operational excellence and strategic customer engagement.
• Monitor and drive performance across key metrics like response time, accuracy, upsell activity, client retention, and satisfaction.
• Collaborate with cross-functional teams—including sales, operations, and marketing—to optimize workflows and enhance the customer experience.
• Implement best practices for productivity, customer engagement, and pipeline management.
• Continuously evaluate and improve systems, tools, and workflows to enhance team efficiency, reduce friction, and ensure a seamless experience for both team members and customers.
• Recruit, onboard, and mentor team members, fostering a culture of accountability, learning, and collaboration.
• Play a key role in shaping the future of our Account Management team and influencing broader customer lifecycle strategy.

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