About Job

Position: Peer Support Specialist

Employment Status: Full-time, Part-time

Direct Supervisor: Director of Navigation Services

Location: The Lighthouse Navigation Center, Bend, OR

Position Summary

The Peer Support Specialist provides a welcoming and safe environment at The Lighthouse Navigation Center, encouraging guests to engage in day-use activities and access navigation services. This role involves building meaningful connections with participants, assisting them in their pursuit of health, stability, and recovery, and collaborating with the team to address chronic homelessness in our region.

Specific Responsibilities/Tasks

Create a welcoming and safe environment where guests are encouraged to benefit from day-use activities and navigation services.
Support the Associate Director and Program Manager in developing and facilitating daily experiential learning activities.
Engage with participants to understand their stories, build trust, and establish meaningful connections.
Guide participants in achieving health, stability, and recovery by helping them connect with case managers, service providers, treatment teams, and community partners.
Advocate for and provide referrals to ensure participants access a variety of services, including mental and physical health services.
Escort participants to provider appointments as needed.
Introduce participants to supportive services and activities.
Guide and assist volunteers in establishing and navigating their relationships with the Navigation Center, participants, and staff.
Collaborate with the team, service providers, and volunteers to identify innovative ways to address chronic homelessness.
Respond to callouts and participant emergencies as required.
Discuss and process case plans, coping methods, life choices, and rehabilitation strategies with participants.
Contribute to the safe, secure, and sanitary operation of the Navigation Center, cooperating with the facilities manager and supervising appropriate SHM staff as needed.
Fulfill other relevant duties as communicated by the Director of Navigation Center, Associate Director of Navigation Center, and other SHM supervisors.

Physical Working Conditions

Office setting within The Lighthouse Navigation Center
Occasional travel to other locations and community events
Ability to stand and walk for extended periods
May require lifting up to 25 pounds for event setup and operational needs
Potential exposure to situations requiring physical intervention or de-escalation techniques
Requires working with a diverse population, many of whom struggle with or are currently experiencing homelessness, addiction, and/or mental illness
Requires a sustained level of high energy, stamina, and the ability to move about the facilities regularly

Preferred Qualifications

High school diploma or equivalent; additional education or training in social services, peer support, or a related field is a plus.
Previous experience in a peer support or social services role preferred.
Strong interpersonal and communication skills.
Ability to engage with individuals from diverse backgrounds and with varying needs.
Experience with or knowledge of homelessness, addiction recovery, mental health, and trauma-informed care.
Ability to work effectively in a dynamic and fast-paced environment.
Proficiency in basic computer skills, including Microsoft Office Suite and email communication.
Familiarity with community resources and services available to individuals experiencing homelessness is desirable.
Ability to maintain confidentiality and adhere to professional ethical standards.

Additional Requirements