About A Place at Home – Southwest Valley

A Place at Home – Southwest Valley is a premier provider of non-medical in-home care, committed to delivering personalized, consistent, and compassionate services that enhance the lives of seniors and their families. We are seeking an experienced and highly organized Care Coordinator to join our operations team and play a vital role in the delivery of high-quality client care.

Position Summary

The Care Coordinator plays a vital role in supporting the daily operations of client services and care management. This position works closely with the scheduling team to ensure caregiver coverage aligns with individualized care plans and client needs. Serving as a key liaison between clients, families, caregivers, and leadership, the Care Coordinator helps facilitate seamless service delivery, clear communication, and accurate documentation. This individual may also assist in coordinating and conducting client assessments on an as-needed basis.

Key Responsibilities

• Collaborate with the recruitment team to coordinate caregiver schedules, ensuring alignment with client care plans and adequate staffing coverage

• Act as a primary point of contact for clients and families, supporting service satisfaction and continuity

• Manage scheduling of new client intakes and follow-up assessments; conduct assessments as needed and document care requirements accurately

• Maintain up-to-date records in care management software systems, ensuring compliance and accuracy

• Collaborate with internal team members to improve workflow and maintain service excellence

• Participate in caregiver onboarding, communications, and performance tracking

• Support the overall success of office operations through a proactive and solutions-driven approach

Qualifications

• Minimum 3–5 years of experience in home care, healthcare administration, or a similar care coordination role

• In-depth knowledge of caregiver scheduling, client service delivery, and operational workflows

• Ability to conduct or support in-home assessments and communicate care recommendations

• Excellent written and verbal communication skills; professional demeanor in client and team interactions

• Strong organizational and time-management skills; attention to detail is essential

• Proficiency in care management systems (WellSky, ClearCare, AxisCare preferred)

• Working knowledge of Microsoft Office and general office technology

• Ability to thrive in a dynamic, fast-paced environment

• Commitment to delivering person-centered, ethical care solutions

Preferred Qualifications

• Prior experience coordinating care services for both private pay and VA-funded clients

• Bilingual fluency in English and Spanish is highly desirable

• Proficiency in scheduling and client management within CRM or care management platforms

Join Our Mission
This is a meaningful opportunity to support seniors and their families while working alongside a compassionate, committed team. If you are driven by purpose, operational excellence, and client care, we encourage you to apply and help us continue delivering care that feels like family.