Highlights Healthcare is seeking a passionate and dedicated Intake Coordinator to join our corporate support team. Our team supports our ABA therapy Learning Centers and diagnostic clinicians throughout the southeast.

Job Summary:

The Intake Coordinator serves as the primary point of contact for new clients seeking Autism Testing and Applied Behavior Analysis (ABA) therapy services. This role is critical in ensuring a seamless intake experience by guiding families through the initial steps of care, verifying insurance benefits, collecting necessary documentation, and coordinating with internal teams. The ideal candidate is detail-oriented, empathetic, highly organized, and possesses a strong understanding of healthcare and ABA service procedures.

Why you should consider an Intake Coordinator position with Highlights:

• Competitive pay, commensurate with experience
• Full time employment
• Benefits include Paid Time Off (PTO), Health, Dental, and Vision Insurance, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Savings Account (HSA)
• Supportive/collaborative work environment
• Growing company committed to clinical excellence and its mission

Key Responsibilities:

• Respond to new client inquiries via phone, email, fax, and web with professionalism and compassion.
• Conduct intake interviews to collect demographic and clinical information from families.
• Clearly explain the intake process, diagnostic services, ABA therapy offerings, and required documentation.
• Verify and document insurance coverage and benefits.
• Accurately maintain and update client records within the electronic health record (EHR) system.
• Follow up with families to ensure timely submission of all intake documentation.
• Collaborate closely with clinicians, administrative staff, and billing teams to ensure a smooth onboarding process.
• Track and report client onboarding status; provide regular updates to leadership.
• Ensure compliance with HIPAA regulations and all applicable privacy laws and standards.

Qualifications:

• Prior experience in a healthcare or autism services setting preferred.
• Excellent verbal and written communication skills, with the ability to convey empathy and professionalism.
• Strong multitasking and time-management abilities with a capacity to work independently.
• Proficiency in Microsoft Office Suite, especially Excel (e.g., creating reports, pivot tables, filtering data).
• Experience with EHR systems; familiarity with CentralReach is a plus.
• Bilingual (Spanish or other languages) is preferred but not required.
• Attributes: adaptive, detail-oriented, team-oriented, organized, goal-driven, and resilient in fast-paced settings.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• Ability to maintain composure and professionalism in high-pressure environments.
• Receptive to feedback and open to continuous learning and improvement.

Additional Responsibilities:

• Perform general administrative duties to support daily operations at Highlights Healthcare.
• Proactively suggest process improvements to enhance efficiency and client satisfaction.
• Stay current on industry trends to support professional development.
• Uphold the vision, mission, and values of Highlights Healthcare.
• Participate in the on-call rotation, including evenings, weekends, and holidays.

Highlights Healthcare, LLC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or Health insurance.

COVID-19 considerations: HHC follows all applicable CDC guidelines.

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