Home Care Coordinator- Bilingual Northeast Philadelphia

We are a Home Care agency seeking an up-beat, compassionate, and professional Service Coordinator/SCHEDULER WITH HOME CARE EXPERIENCE to join our team , in the Northeast Philadelphia area.

Job Summary:

• Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
• Managing last minute calls outs, and finding appropriate coverage.
• Developing an on-call pool of agency aides with various shifts in coordination with Human Resources.
• Communicate with referral sources and Case Managers to provide an excellent customer service experience
• Listening to needs of clients and matching them to the appropriate caregiver(s)
• Manage Caseload of up to 100 patients
• Review the care plan with patients and caregiver
• Essential Functions and Responsibilities:
• Creating and maintaining client and CAREGiver schedules with an emphasis on high quality care and the development of extraordinary relationships
• Being able to review care plans of new cases with both the clients and the CAREgivers making sure it is well understood before service starts.
• Must be a people person when it comes to resolving conflicts, clients complaints and grievances when it does arise.
• Managing last minute call outs and finding appropriate coverage.
• Maintains adequate numbers of available on-call caregivers.
• Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relations
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s family members
• Perform general clerical duties – prepare correspondence, copying, filing, scanning, uploading, shredding and distribution and timely copying and filing of appropriate caregiver and client documentation
• Create and update client and caregiver records to ensure compliance with company policies and procedures
• Maintain organized documentation for caregivers, client files, and payroll

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Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.

• Ensure a high level of care for the patient is given by the home health aides.
• Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
• Managing last minute calls outs, and finding appropriate coverage.
• Developing an on-call pool of agency aides with various shifts in coordination with Human Resources.
• Communicate with referral sources and Case Managers to provide an excellent customer service experience
• Listening to needs of clients and matching them to the appropriate caregiver(s)
• Manage Caseload of up to 100 patients
• Review the care plan with patients and caregiver
• Resolve caregiver and client grievances and complaints
• Address over utilization of hours
• Reporting personnel performance issues
• Ensure caseload retention
• Contribute to team efforts by accomplishing related results as needed

Minimum Qualifications:
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High school graduate (Associate or higher preferred)

• Demonstrated capability maintaining strict confidentiality
• Proven ability to generate leads and monitor referrals
• Strong typing and computer skills
• Well organized, accurate, and attentive to detail
• Excellent communication, public relations and follow up skills
• Experience with HHA Exchange and EVV
• Must Speak Fluent English.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Schedule:

• 12 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Caregiving: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person