Are you a highly organized, solutions-oriented professional who enjoys bringing people, processes, and technology together? If so, then we invite you to apply to be our lead expert supporting the DDSD Client Relationship Management System (CRMS), where you'll play a key role in enhancing service delivery, driving system improvements, and supporting users across the organization. Through this work, you will help advance our mission to make Vermont the best state in which to grow old or live with a disability, with dignity, respect, and independence.
In this dynamic role, you will serve as the primary subject matter expert for CRMS, providing business and system support, leading enhancement projects, coordinating testing and implementation activities, developing training and documentation, and partnering with stakeholders to improve processes and data quality. You'll help shape the future of CRMS while ensuring users have the tools and knowledge they need to succeed.
The ideal candidate will:
- Be an exceptional communicator who can collaborate effectively with diverse stakeholders and be a Team player.
- Demonstrate strong organizational, planning, and project management skills.
- Have experience gathering requirements, aligning priorities, and coordinating complex initiatives.
- Be skilled at documenting processes, developing standard operating procedures, and delivering training.
- Excel at problem-solving, troubleshooting, and driving continuous improvement.
- Bring experience supporting business systems, technology projects, or similar operational functions.
If you're passionate about improving systems, creating efficiencies, and making a meaningful impact through collaboration and innovation, we'd love to hear from you!
