Vermont Healthcare Service Supervisor

State of Vermont Department of Mental Health • Waterbury, VT, US, Waterbury, US • 6d ago

Overview

The Department of Vermont Health Access (DVHA) is seeking a skilled and knowledgeable VT Healthcare Service Supervisor to join a dynamic team within the Health Access Eligibility and Enrollment Unit (HAEEU). Enjoy a strong work-life balance with a Monday-Friday schedule, a hybrid work environment, eleven paid state holidays, and a robust benefits package.

Healthcare Services Supervisor (HAEEU)
· You will supervise a call center team that handles eligibility and enrollment for Vermont Health Connect and Green Mountain Care.
· You'll be a go-to resource for staff on eligibility rules, policies, case research, and internal procedures.
· You'll handle escalated customer calls and callbacks to make sure issues are resolved or clearly on the path to resolution, and that customers are satisfied.

Responsibilities
· Lead and support a team that processes applications for health coverage.
· Answer staff questions about rules, policies, and processes, and how to use our systems.
· Review phone recordings and observe work to improve quality.
· Collect and analyze data on productivity and accuracy for individuals and the team.
· Coach, train, and mentor staff for continuous improvement.
· Conduct performance supervision and evaluations.

Tools and Systems
· OnBase, VHC Portal, WEX, ACCESS, Siebel, MNT, and KMS.
· You should be comfortable working with databases and healthcare processing systems.

Mission:
The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, and Inclusion:
We are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We celebrate the diverse abilities, racial identities, sexual orientations, ethnicities, ages, and genders of our colleagues and future colleagues. Everyone is welcome and supported here.

Our State:
Vermont is a "small but mighty" state, ranked among the top 10 states to raise a family in 2022. We are leaders in progressive social and educational policies. Located in Northern New England, we are 1.5 hours from Montreal and 3.5 hours from Boston, offering beautiful landscapes like Lake Champlain and the Green Mountains, along with year-round outdoor activities.

Who May Apply

This position, Vermont Healthcare Service Supervisor (Job Requisition #55319), is open to all State employees and external applicants.
If you would like more information about this position, please contact Tiffaney.Fisher@vermont.gov
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed primarily in a standard office setting. Some travel may be necessary, for which private transportation must be available. Stressful interactions with upset or emotional customers (over the phone) will occur. Staff workload may frequently be heavy. Work outside of typical business hours may be expected.

Minimum Qualifications

Bachelor's degree AND three (3) or more years of experience in case management in human services or a closely related field INCLUDING one (1) or more years of supervisory experience in human services or a closely related field.

Associate's degree AND four (4) or more years of experience in case management in human services or a closely related field INCLUDING two (2) or more years of supervisory experience in human services or a closely related field.

High School diploma or equivalent AND five (5) or more years of experience in case management in human services or a closely related field INCLUDING three (3) or more years of supervisory experience in human services or a closely related field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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