Field Applications Scientist

The Field Applications Scientist (FAS) provides technical and troubleshooting support to customers of MaxCyte’s Scalable Transfection Systems, with primary focus on cell therapy and protein production/expression but will work with customers in multiple application areas. The FAS partners with customers to identify and implement solutions for process improvements throughout the transfection workflow, including pre- and post-electroporation. Working closely with potential and current customers, the FAS is responsible for conducting product demonstrations, end-user training and troubleshooting, both during the evaluation phase and post-sale. This position participates in trade shows and contributes to the publication of scientific and marketing documentation related to the use and applications of MaxCyte’s technology. 

The FAS will partner with customers from feasibility through scale-up—optimizing pre- and post-electroporation workflows, troubleshooting in real time, and translating complex data into clear recommendations. 

You will also play a key role in pre-sales, helping identify high-potential projects and educating customers on off-target risk assessments for cell & gene therapy, highlighting our SeQure Services portfolio.

Territory: Southeast Region

Preferred Locations: Philadelphia, Washington D.C area, Raleigh/Durham area.

Customer Engagement & Pre-Sales

• Partner with the Regional BDM to support existing customers and introduce MaxCyte technology and SeQure Services to new accounts.
• Conduct onsite/virtual product demonstrations and end-user training during evaluations and post-sale.
• Collaborate with Sales to prospect and qualify opportunities, assess technical fit, and craft evaluation plans (success criteria, milestones, data-review cadence).

Applications & Troubleshooting

• Integrate MaxCyte technology and SeQure Services into customer workflows; diagnose issues and recommend solutions.
• Analyze customer data and recommend next steps; guide scale-up and tech transfer to manufacturing-relevant workflows.
• Optimize pre- and post-transfection/electroporation steps to improve viability, editing efficiency, and reproducibility.
• Provide scientific consultation on cell models (e.g., primary/T cells), payloads (RNP, mRNA, plasmid), delivery parameters, and post-edit workflows.
• Develop SOPs, quick-start guides, and best-practice resources.

Technical Operations

• Perform installations, customer training, instrument calibrations, and preventive maintenance, and IQ/OQ at customer sites. Coordinate/execute software and firmware updates and upgrades. 

Communication & Enablement

• Present technical and product content at conferences, seminars/webinars, and customer visits.
• Contribute to application notes, posters, and scientific/marketing materials.
• Share technical updates internally and contribute to team/department meetings.

Collaboration & Continuous Improvement

• Work cross-functionally with the global FAS team, Product Management, R&D, Service, Sales, and Quality to ensure customer success.
• Recommend and help implement process improvements; identify new applications for MaxCyte technology.

Voice of Customer & Market Intelligence

• Capture field insights, competitive activity, and emerging use cases (e.g., CRISPR off-target assessment, AAV/LNP workflows) and relay them to Product/R&D.
• Conduct literature reviews and identify key opinion leaders in major application areas.

Documentation & Follow-Through

• Record interactions, experimental designs, results, and outcomes in CRM; ensure timely follow-up and resolution to maintain high customer satisfaction 

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