Community Liaison/Client Care Manager

Client Care Manager: Client-Facing Sales and Post-Sales Ops & Support

We are launching a brand-new Family Matters office in the East Bay, and we are looking for a founding Client Care Manager to help us build it. This is a rare opportunity to plant a flag in your own community and define the client experience from day one, build the local referral network from the ground up, and grow into a leadership role as the office grows.

Job responsibilities include:

• Visiting and arranging local meetings/appointments with potential referral sources to develop new business relationships and referral networks
• Extremely high importance will be placed on generating regular streams of new business by providing exemplary customer service via consumer marketing, regularly referral marketing to the community, leading and participating in community outreach events to spread brand awareness
• Calling on and developing new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments (ex. Geriatric Care Managers, independent/assisted/skilled living facilities, hospitals, concierge doctors, etc.)
• Meet prospective clients and their families in-home; describe Family Matters' services, philosophy, and approach to care
• Conduct in-home assessments and develop individualized care plans that meet each client's unique physical, social, and emotional needs
• Serve as the primary point of contact for clients and their families throughout the care relationship
• Support and closely coordinate with Operations/HR for client/caregiver placements, scheduling, and other tasks

Compensation:

• Base pay depending upon experience
• Commission and bonuses based on growth
• Cell phone allowance and business mileage reimbursement
• Personal time off
• Group health, dental and vision after 90 days of employment
• 401k with company match after one year of service

Minimum Qualifications:

• At least one year of sales, marketing, business development or demonstrated relevant skills
• A demonstrable understanding of the physical, social, emotional, and intellectual needs of an aging clientele
• Excellent interpersonal, communication, and customer service skills
• Flexibility and willingness to work an alternative work-week (evenings and weekends on-call on a regular basis)
• Reliable in keeping appointments and other time commitments
• Reliable transportation, valid driver’s license, and auto insurance
• Able to pass a Department of Justice background check
• Bonus: Bachelor’s degree or higher in Nursing, Sociology, Psychology, or related field
• Bonus: home care industry or related healthcare industry experience

Ideal Traits:

• Deeply client-centered, with a calm and reassuring presence
• Entrepreneurial; comfortable working in an early-stage office where processes are still being built
• Highly organized; able to manage multiple client relationships simultaneously
• Collaborative team player who communicates proactively with the broader team
• Takes personal pride in care quality and does not cut corners

About Family Matters:

Family Matters In-Home Care has spent years building a reputation as one of the most trusted names in non-medical home care in Northern California. We help seniors stay safely and comfortably in their own homes by pairing them with caregivers who treat our clients the way they would want their own parents treated.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Work Location: In person