Job Title: Intake Care Senior Representative
Location: Remote but not in CA, NY HI or AK
Duration: 3+ months contract (possible extension)
Pay: $21.00/hr on W2
Description:
Cigna Convey
Intake Care Senior Representative
Delivers specific delegated Utilization Management tasks assigned by a supervisor.
Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
Serves as initial contact for clients and their eligible dependents requesting services.
Responsible for customer service and relevant standards such as telephone response time.
May make referrals within stated limits.
Supports and assists with training for employees.
May provide guidance around procedures and workflows.
Completes day-to-day Intake Care tasks without immediate supervision, but has ready access to advice from more experienced team members.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolves non-routine issues escalated from more junior team members.
Professional Field
Counseling
Other Behavioral, Mental, or Healthcare FieldPatient Focus
Diagnoses
Practice Specifics
Settings
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