Client Care Coordinator/Administrative Support

Overview
Join our dynamic healthcare team as a Client Care Coordinator/Administrative Assistant, where your dedication and expertise will directly impact patient experiences and care coordination. In this vital role, you will serve as the primary point of contact for patients, families, and healthcare providers, ensuring seamless communication and efficient management of clinical services. Your proactive approach will help facilitate discharge planning, intake processes, and case management activities across diverse medical settings. This position offers an exciting opportunity to contribute to patient-centered care in a fast-paced environment that values compassion, accuracy, and teamwork.

Essential Duties and Responsibilities

Job Overview

Join our dynamic healthcare team as a Client Care Coordinator / Administrative Assistant. In this vital, multi-faceted role, you will serve as the heartbeat of our office and the primary point of contact for clients, families, caregivers, and healthcare providers.

This position blends hands-on care coordination—such as managing intake, matching schedules, and facilitating seamless communication—with essential office administration and regulatory compliance support. If you are a proactive, detail-oriented professional looking for a flexible, meaningful part-time opportunity to help local individuals remain safe and independent at home, we want to hear from you.

Essential Duties and Responsibilities1. Client Intake & Care Coordination

• Onboarding Support: Lead the administrative side of new client intake, gathering required admission documentation and ensuring a warm, professional onboarding experience.
• Service Planning: Schedule initial nursing assessments, coordinate service start dates, and assist with the development and updates of Individual Service Plans (ISPs).
• Point of Contact: Act as a dependable, compassionate liaison for clients and families, answering questions and addressing scheduling preferences.

2. Scheduling & Caregiver Management

• Strategic Matching: Match clients with compatible caregivers based on care needs, location, and personal preferences.
• Roster Logistics: Coordinate daily schedules and staffing assignments; efficiently manage caregiver call-outs, last-minute schedule changes, and urgent coverage needs.
• Communication Hub: Relay critical client updates, care notes, and schedule changes to field staff, while continuously tracking caregiver availability.

3. Office Administration & Operations

• Front-Line Support: Answer incoming phone calls and manage agency email correspondence with exceptional professionalism.
• Data Management: Maintain pristine, organized electronic and paper file systems in compliance with agency software standards.
• Business Operations: Prepare forms, generate operational reports, order office supplies, and assist with payroll verification and caregiver timesheet reviews.

4. Compliance & Quality Assurance

• File Auditing: Ensure both client charts and employee personnel files remain completely current and audit-ready.
• Credential Tracking: Proactively track field staff certifications, background screenings, licenses, CPR renewals, and training compliance.
• Survey Readiness: Support ongoing quality assurance activities, uphold strict HIPAA confidentiality standards, and assist leadership with state regulatory survey readiness.

5. Community & Referral Relations

• Referral Management: Respond promptly and professionally to incoming referral inquiries from healthcare partners.
• Brand Ambassadorship: Assist with community outreach events and marketing efforts to build positive relationships with local referral sources and community organizations.

Position QualificationsRequired:

• Education: High School Diploma or GED equivalent.
• Tech Savvy: Strong computer proficiency, including hands-on experience with Microsoft Office and Google Workspace.
• Skills: Excellent verbal and written communication, stellar time-management skills, and the ability to juggle multiple tasks independently in a fast-paced environment.
• Core Values: Professional appearance and demeanor, strong accountability, and an absolute commitment to maintaining client confidentiality.

Qualifications

Required

• High School Diploma or GED
• Strong computer skills including Microsoft Office and Google Workspace
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to work independently and manage multiple tasks
• Professional appearance and demeanor
• Ability to maintain confidentiality

Preferred

• Previous healthcare, home care, HCBS, medical office, or social services experience
• Scheduling or care coordination experience
• Knowledge of Louisiana HCBS programs
• CPR Certification
• Associate's Degree or higher
• Experience with electronic medical records or scheduling software

Desired Characteristics

We are looking for someone who is:

• Compassionate and service-oriented
• Dependable and accountable
• Detail-oriented and organized
• A strong communicator
• Comfortable working in a fast-paced environment
• Passionate about helping individuals remain safe and independent at home

What We Offer

• Flexible part-time schedule
• Family-oriented work environment
• Opportunity to grow with a new and expanding agency
• Meaningful work that positively impacts lives
• Ongoing training and professional development opportunities

Pay: From $12.00 per hour

Benefits:

• Flexible schedule
• Paid training

Work Location: In person