Intake Success Coordinator

Behavior Frontiers

place El Segundo, 90245

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Flexible (Remote or Onsite)

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Behavior Analysis, Counseling, Other Behavioral, Mental, or Healthcare Field

local_atm $22 - $22 hourly

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Medical/Vision/Dental Insurance

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Spanish

Pay Range: $22–$25 per hour + Bonus

Location: El Segundo, CA

Help Families Get the Care They Need — While Thriving in a Performance-Driven Role

Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare.

As an Intake Success Coordinator, you’ll be the first point of contact for families seeking services. Your ability to connect with people, communicate value, and move conversations forward will help families access the care their child needs.

This role is ideal for someone who thrives in a fast-paced, goal-oriented environment and enjoys turning inbound inquiries into successful client intakes.

How will you help create a World Without Limits:

Manage high-volume inbound calls and inquiries, converting prospective families into qualified program enrollment
Communicate with prospective clients through clear, timely communications
Respond promptly to referral sources and inbound leads, driving engagement and conversion timelines
Build trust and rapport while guiding families to guide decision-making in choosing their service provider
Efficiently gather key information and qualify potential clients
Communicate the value of Behavior Frontiers’ services with clarity and confidence
Create and maintain lead profiles in Salesforce with a high degree of data integrity
Deliver an excellent customer experience for every family
Collaborate with teams including Clinical, Sales, Recruitment, and Scheduling
Maintain strong relationships with key partners (diagnosticians, pediatricians, and healthcare providers) to drive sustained lead generation
Meet or exceed weekly and monthly KPIs and performance targets

Minimum Requirements:

High School Diploma or GED
Excellent verbal and written communication skills
Strong customer service and relationship-building skills
Experience closing leads
Ability to multi-task in a fast-paced environment
Strong time management and attention to detail
Ability to maintain confidentiality of PHI
Ability to pass FBI & DOJ fingerprinting
Negative TB test results
Valid government ID

Preferred Qualifications:

Bilingual in Spanish or another language
Bachelor’s Degree
Experience with Salesforce or CRM systems
Knowledge of ABA therapy or healthcare intake.

Why Behavior Frontiers is perfect for you:

Medical, Dental, and Vision Insurance
401(k) with company match after 6 months of employment
Paid Personal Time Off
Paid Holidays
Paid Sick Leave
Free Telehealth: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
Employee Assistance Program: Free access to support some services (financial, legal, counseling, etc.)
Deals: Exclusive discounts and savings to 500+ companies and more
Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more
Lab Testing Discounts: 10-80% off costs of routine lab work
New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide
Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
Deals: Exclusive discounts and savings to 500+ companies and more!
Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!

Why Join Behavior Frontiers?

Be part of a mission-driven healthcare organization
Work in a high-impact role helping families access life-changing services
Join a growing team with opportunities for advancement
Develop valuable sales, client success, and healthcare experience

Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.