NHH

Care Coordinator (LPN/RN)

New Horizons Healthcare

place Roanoke, 24018

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Telehealth, Hybrid (Remote and Onsite), Flexible (Remote or Onsite)

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Nursing, Other Behavioral, Mental, or Healthcare Field

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Internship

local_atm $20.15 an hour

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PTO

LPN/RN – Care Coordinator

Location: New Horizons Healthcare

Department: Nursing

Reports To: Director of Nursing

Employment Status: Full-Time

Pay Rate: $20.15/hr

Position Summary:

The Licensed Practical Nurse (LPN)/Registered Nurse (RN) Care Coordinator supports patient-provider communication by managing telephone encounters, triage patient calls, relaying results, and providing education and care coordination. This role offers flexibility to work remotely and onsite, improving patient access and care continuity. This position follows a Monday through Friday schedule and is hybrid, with the ability to work remotely as approved.

Key Responsibilities:

Answers and triage of patient calls based on clinical urgency.
Respond to all nurse triage events for walk in patients.
Document patient symptoms and interactions clearly in eClinicalWorks.
Coordinate provider responses and relay instructions to patients.
Ensure timely return of all patient communications, including voicemails, web encounters, and patient portal messages, per clinic policy.
Coordinate in-person encounters as needed to support high-quality, patient-centered care.
Create, manage, and close telephone encounters promptly.
Schedule patient appointments as needed.
Relay lab and diagnostic results to patients as directed by providers in a timely manner.
Assist with prescription refills, prior authorizations, and referrals.
Educate patients about managing acute and chronic conditions.
Support follow-up scheduling and care gap closure; assist with chronic care management
Always Protect patient confidentiality (HIPAA compliance).
Participate in clinical quality improvement and team meetings.

Qualifications:

Successfully completed an accredited nursing degree program and maintains an active, unrestricted nursing license in good standing.
CPR certification.
Experience with telephone triage is preferred.
Proficiency in Electronic Health Records (eClinicalWorks preferred).
Reliable internet connection for remote work.
Preferred:
Experience working in an FQHC, outpatient clinic, or family medicine practice.
Formal training or certification in Health Information Management (HIM) is a plus.

Key Skills and Attributes:

Demonstrates strong verbal and written communication skills.
Exercises sound clinical judgment with effective triage capabilities.
Manage multiple tasks efficiently while working independently.
Maintains high attention to detail with excellent organizational skills.
Handles sensitive and confidential information with discretion.
Excels in time management and thrives in deadline-driven environments.
Committed to accuracy and consistency in all tasks.

OCCUPATIONAL HEALTH AND SAFETY

Approximately 75% of work may be performed in a typical office setting, with the remaining time eligible for remote work depending on operational needs. The role requires moderate physical activity during on-site work, including lifting to 25 lbs. and standing or walking for over four hours per day.

ACKNOWLEDGEMENT

New Horizons Healthcare is an Equal Opportunity Employer.

This job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Additional duties may be assigned as needed and will fall within the scope of the position. By signing below, the employee acknowledges their understanding of the role and affirms their ability to perform the essential functions as described.