HHAC

Patient Care Coordinator

House of Hearing Audiology Clinic

place Meridian, 83680

local_atm $22an hour

Patient Care Coordinator - Meridian & Boise

House of Hearing Audiology Clinic is a private hearing practice dedicated to providing high-level and high-quality hearing healthcare related services and products to the residents of the Treasure Valley.

Hearing loss impacts so much more than just your ears; it impacts quality of life. The ability to hear at your fullest, means enhanced communication, inclusion, and understanding. Our work is driven by a passion to make a difference in our patient’s lives. We provide education, support, and patient-driven care to each individual who becomes connected with us.

All of this starts with our awesome team! We are dedicated to building a team where employees feel valued, heard and supported. We look for the right players. The right player is an individual who is self-motivated, takes initiative, shows up for work on time, understands working as a team, no drama, and cares about our patients and contributes to our amazing company culture! Our company culture is centered around listening to understand. Just as much as we aim to put the right player in the right spot, we know it’s crucial for that player to feel proud of where they work; and that their work/life needs and goals are being met.

Position Overview

We are looking for a full-time Patient Care Coordinator to join our amazing team in our. This individual will train and work in our Meridian and Boise location. The Patient Care Coordinator plays a crucial role in ensuring smooth operations and providing excellent customer service to our patients.

This is a Dual-Office Role:

3 Days in Meridian

2 Days in Boise

Responsibilities

Greets patients and visitors with a warm and welcoming demeanor.
Schedules appointments and follow-ups using our Electronic Medical Records system.
Manages incoming calls, questions and emails and directs them to the appropriate staff members, as needed.
Optimizes patient satisfaction and Doctor’s time.
Confirms hearing aids and ear molds are ready prior to the patient's appointments.
Assists in preparing for patient appointments.
Communicates to potential patients the benefits of the hearing practice.
Handles first counters to competitive comments and claims by potential patients.
Handles payments.
Ensures a high-level of patient confidentiality in compliance with HIPAA and PHI laws and regulations.
Keeps the front office and waiting area clean and organized.
Qualified to handle difficult situations with patients, visitors or vendors with a calm demeanor.

Required Education and Experience

At least 1-year of experience directly related to the duties and responsibilities specified, specially with front desk responsibilities in a customer service oriented environment.
High school diploma or equivalent
Excellent communication skills and interpersonal skills.
Excellent computer skills (MS Office)
Ability to type at a reasonable WPM (above 50)
Ability to remain stationary for long periods of time (sitting and/or standing).
Proven ability to work in a fast paced environment and handle multiple tasks simultaneously.

Benefits & Compensation

Competitive salary starting at $22-25/hr, DOE
Generous PTO package
9 Paid Holidays
Medical, Dental and Vision with employer contribution
Training opportunities
Retirement with employer match

House of Hearing Audiology Clinic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, belief, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.

Job Type: Full-time

Benefits: