Service Coordinator/Administrative Assistant

IT Firm seeking a full-time Administrative Assistant / Dispatch Coordinator with a background in an IT support environment. Duties and qualifications would include, but are not limited to the following:

• Punctuality and time management skills are a must
• Excellent customer service skills
• Highly self-motivated to complete tasks in a timely manner
• Geographical knowledge of service areas or map reading skills
• Ability to manage and execute multiple tasks at the same time
• Ability to direct and coordinate technicians and prioritize client issues accordingly based on severity
• Strong verbal skills to communicate clearly and effectively
• Communicates effectively using professional phone etiquette
• Exhibit a positive attitude when working with clients and technicians
• Previous dispatching, project management or schedule coordinating experience is a plus

Administrative duties may include but are not limited to:

• Answer phones and direct calls to the appropriate parties or take messages
• File and retrieve corporate documents, records, and reports
• Read and analyze incoming correspondence to determine their significance and plan their distribution
• Perform general office duties
• Prepare invoices, reports, memos, financial statements, and other documents using Word, spreadsheets, database or presentation software.

Job Location:

• San Antonio, TX 78216

Required education:

• High school or equivalent

Required license or certification:

• Driver's License

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person