Admissions Care Manager

Paragon Behavioral Health Connections

place Denver, 80223

apartment

Hybrid (Remote and Onsite), Flexible (Remote or Onsite)

person_outline

Counseling, Social Work, Other Behavioral, Mental, or Healthcare Field

work_outline

Internship, Supervision

local_atm $26.44 - $26.44 hourly

local_offer

Retirement Plan, Other Benefits

record_voice_over

Spanish

About Paragon Behavioral Health Connections Paragon Behavioral Health Connections is a comprehensive behavioral health organization on a mission to positively impact individuals and families through compassionate, and client-centered care. Our mission is to deliver personalized care thatuplifts our clients and builds supportive connections in communities. Through community based or in-home services, and digital solutions as needed, we meet clients where they are-both physically and emotionally-to provide the right support at the right time. Serving communities across Colorado,we deliver equitable and creative "one-stop" behavioral health services-providing in-home mental health and substance use treatment, crisis stabilization, early childhood support, intensive outpatient programs, assertive community treatment, medication management, wrap around support and more. We believe care should meet people where they are, both physically and emotionally. Our approach is rooted in understanding, respect, innovation, and community collaboration. Our vision is to empower individuals and families with complex needs, helping them overcome challenges, build essential skills, and access the resources necessary to achieve long-term well-being. We offer a wide range of services, including step-down care from inpatient hospitalization for youth and adults, comprehensive support for children and families, and specialized treatment for adults facing depression, trauma, substance use, and other mental health needs. Our programming includes intensive care management supports for families and adults, Crisis Stabilization programming, Assertive Community Treatment (ACT) for individuals diagnosed with serious mental illness, Child First for young children and caregivers, integrated co-occurring Intensive Outpatient treatment, individual and family therapy, medication management (including MAT), peer support, supported employment/housing, and holistic recovery services for mental health and substance use disorders. Why Work With Paragon Statewide Reach - Deliver care where it's needed most. We're not region-limited-serve communities across Colorado, including rural and frontier areas with limited access to care. Flexibility & Work-Life Balance - Own your schedule. Partner with families to set visit times that work for them (and you), so you can enjoy Colorado's trails, slopes, and sunshine during off-peak hours. Clinical Leadership & Support - Clinicians lead here. Our executive team includes licensed providers who shape business decisions with a care-first lens. We provide licensure supervision and regular consultation to support your growth as a clinician. Comprehensive, Company-Paid Benefits - We cover health, dental, vision, short- and long-term disability, and life insurance-company-paid-so there are no premium deductions from your paycheck. Keep your full salary and your peace of mind. Career Growth Opportunities - Grow with us. Explore new modalities and specializations and advance into leadership as we expand statewide. Position Overview The Admissions Care Manager serves as a key entry point to services, ensuring timely, equitable, and clinically appropriate access to behavioral health care. This position conducts brief behavioral health screenings and risk assessments, determines client eligibility and acuity, and facilitates placement into appropriate programs or community-based services. Working closely with the Admissions Director and multidisciplinary teams, this position manages referral prioritization, tracks service authorizations, and maintains accurate documentation within the electronic health record. The Admissions Care Manager also partners with community agencies - Including the Rose Andom Center - to maintain a small caseload to provide care management, service planning, and ongoing coordination for clients with complex behavioral health and social needs. This role requires strong assessment skills, crisis triage capability, cultural humility, and a commitment to serving underserved and marginalized populations. The ideal candidate thrives in a fast-paced environment, communicates effectively with referral partners and families, and maintains a high standard of documentation, confidentiality, and customer service. Role Responsibilities Intake & Clinical Assessment: Conducts brief behavioral health assessments and screening to determine eligibility, treatment needs, and treatment options - obtain and summarize information to document in the electronic health record. Monitor Admissions phone line and conduct telephonic screenings Assess risk factors including suicidality, homicidality, self-harm, substance withdrawal risk, and other safety concerns. Enter basic enrollment and screening information for clients into the EHR. This includes any insurance information along with checking Medicaid eligibility. Track service authorizations from referral sources. Sets and manages client acuity and prioritization process/referrals in collaboration with Admissions Director. Communicate and collaborate with team staff pertinent information when making client assignments. Strong written and verbal communication skills, as well as exceptional customer service skills - includes responding to referrals in a timely manner. Timely and thorough documentation of outreach attempts and screenings completed. Maintain referral tracking spreadsheet. Crisis intervention - evaluate need for incoming client to be immediately escalated to therapist for safety planning Maintain client confidentiality. Care Coordination & Access to Services Serve as liaison between referral sources, hospitals, primary care providers, social service agencies, and internal clinical teams. Coordinate timely placement into appropriate internal programs. Provide referrals to external providers when services fall outside the organization's scope. Ensure smooth handoffs to ongoing treatment teams. Submit required documentation and updates to referral partners. Case Management: Partner with Rose Andom Center to manage referrals for clients. Directs the client in arranging necessary community support services, such as mental health services, public assistance, vocational training, and similar. Documents all direct and indirect contacts with the client, their family, and community support services. Service plan development - specifying goals and actions to address member needs, ensuring participation, and identifying a course of action; includes transition plan development. Submits Progress Summaries to the referring agencies with ongoing recommendations and makes weekly contact with these agencies. Performs other duties as assigned. Equity & Community Engagement Promote equitable access to care for underserved and marginalized populations. Maintain knowledge of community resources including housing, employment, financial assistance, and social support services. Engage individuals who may be ambivalent about treatment in a motivational and strengths-based manner. Knowledge, skills, and abilities: Strong written and oral communication skills via phone and face-to-face. Understand HIPAA, protected health information, and confidentiality. Proven ability to work with a high level of independence, maintain confidentiality, prioritize assignments, and manage time effectively. Be committed to building trust and engagement with individuals and families from diverse backgrounds. Strong conflict resolution skills. Practice cultural awareness and a commitment to diversity and equity. Demonstrates rational decision-making skills. Knowledge of parenting skills, childhood developmental stages, and similar. Qualifications Education: A confirmed bachelor's degree in a relevant field in Counseling, Social Work, or related field is required. Experience: One year of relevant experience in Behavioral Health and/or Case Management is preferred. Language Skills: Bilingual (Spanish) preferred Other Requirements: Valid driver's license, auto insurance, willingness to travel to homes/communities. Requires living in or near the location of the posting. Job Details Type: Full-Time Location: Lakewood, Colorado (Hybrid - clinicians travel to clients homes, schools and other community based settings) Department: Admissions Salary: $26.44-$31.25 per hour Benefits Paid health, dental, vision, life, short- and long-term disability insurance. Flexible work hours Discretionary Time Off (DTO) 401(k)retirement plan Employee Assistance Program (EAP) Professional development support Referral bonuses Diversity & Inclusion Paragon Behavioral Health Connections is committed to creating a diverse, inclusive, and equitable workplace. We strongly encourage applications from candidates of all backgrounds, identities, and lived experiences.