- Dental insurance
- Paid holidays
- Employee discounts
- Paid time off
- Vision insurance
- Assists in new client enrollment / intake.
- Operates the switchboard as a backup to receive all incoming calls.
- Identification of resources to address client’s health, daily living, and safety needs.
- Assist with performing administrative tasks associated with service to clients including scheduling, logging, documenting all appointments and services; provide information, notices and regular communications with clients and designee.
- Providing and reviewing plan of care assignment to the caregivers.
- Regular telephone contact or schedule home visits per the client’s Service Agreement.
- Coordinate with client, Home Health RN and or Pharmacy with medication set ups and coordination reminders.
- Assist in monitoring client well-being, recommending resources and solutions as appropriate.
- Liaison and coordination with family members, designees, and providers.
- Creating and maintaining the client’s personal health care record.
- Fulfilling all tasks in a thorough, timely, and reliable manner.
- Completes other assignments as requested and assigned.
- Participate in the rotating after hours on-call schedule.
- May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
- Associates Degree or better.
- Some office experience required.
- Evidence of essential leadership, communication, education, and counseling skills.
- Proficiency in communication technologies (email, cell phone, etc.).
- Bilingual in English and Spanish.
- Highly organized with ability to keep accurate notes and records.
- Core values consistent with a patient- and family-centered approach to care.
- Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal.
- Demonstrates a positive attitude and respectful, professional customer service.
- Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
- Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns.
- Proactively continues to educate self on providing quality care and improving professional skills.
- Ability to come to the office every day. This is not a remote job.
- Work is normally performed in a typical interior/office work environment.
- Ability to sit in front of CPU for long periods of time.
- Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
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