Remote Customer Care Advocate

Ever had a call with a company where someone actually made you feel taken care of? Like a real human answered, listened, and solved your problem without transferring you six times? We’re building a team of people who are that person. We’re staffing a remote Customer Care Advocate role for a well-known Fortune 500 company — one you’ve almost certainly seen on TV. (We can’t say who just yet, but let’s just say their mascot is… vocal.) What we’re looking for:

• 6+ months of customer service or contact center experience (or something equivalent — we’ll talk)
• Top-notch verbal and written communication skills — you know how to read a room (or a tone of voice)
• Comfort navigating multiple computer systems and applications at once
• Genuine empathy — you actually care how the call ends for the person on the other end
• A quiet, dedicated home workspace and reliable internet connection
• Accountability: you do what you say you’re going to do

• Experience in a high-volume call center environment
• Familiarity with Salesforce or similar CRM tools
• A background in insurance, benefits, or financial services
• A track record of hitting KPIs and quality metrics

• Serving as the first point of contact for customers navigating group life, disability, and absence claims
• Handling inbound inquiries via phone and non-phone channels with professionalism and care
• Resolving standard and complex issues — escalating when needed, owning it when you can
• Documenting interactions accurately and working across multiple systems simultaneously
• Bringing your best self to every interaction, even the tough ones