Patient Care Coordinator

Rapidly growing, Audiologist owned hearing aid company, with 35 locations in Florida, South Carolina, Georgia and Maryland is seeking a talented Patient Care Coordinator in the beautiful Statesville, North Carolina Community.

Position Summary

The Patient Care Coordinator (PCC) is the first point of contact and demonstrates professionalism by using a patient centered approach of building trust, meeting needs, and delivering solutions through recognizing the needs and opportunities that exists while coordinating all clinic and patient support services within their specific clinic location(s). The PCC screens the patient to determine how we can best help them. The PCC responds to questions regarding advertising promotions, learns to recognize a potential “opportunity” and facilitate smooth patient flow and services to the patient. They support the clinical and corporate staff by serving as the lead resource for office management including scheduling appointments, handling administrative and financial processing, petty cash, insurance claim processing and follow-up, inventory tracking, and record-keeping. PCC’s demonstrate excellent patient care and work with corporate marketing staff to coordinate events, outreach, and other growth-generating activities, including the incorporation of telemarketing and patient retention calls as needed.

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services. Screen calls, recognizing opportunities and facilitating excellent service by providing the information necessary to secure an appointment, sell a product, or answer a question. Schedule and confirm appointments.
• Track marketing calls and inquiries from initial contact through the point of sale.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Conduct outbound telemarketing calls to patients.
• Demonstrate and sell ALDS, batteries and other special products.
• Perform minor hearing aid repairs as allowed by state law such as battery door or receiver checks. Clean tips, specula, etc.
• Verify patient information, billing/insurance data, request third party prior authorization as needed, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Participate in grassroots marketing efforts to include phone marketing campaigns, compiling physician packets, coordinating community lectures, recall letter, etc.
• Work with insurance and workman’s compensation agencies to facilitate authorizations and benefit verification.
• Maintain all daily, weekly and monthly reports and tracking documents as directed.
• Respond to central office requests.
• Responsible for a variety of administrative tasks such as typing, filing, inventory, mail and verifying the status of and checking in hearing aids and repairs.
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Liaison contact for all internal and external communication and local public relations
• Training support for other location front office staff, as may be appropriate.
• Office supply inventory management
• Maintaining/tracking hearing aid product inventory management, tracking, reporting

Education and Experience Requirements:

• High school diploma; Associates degree in administrative, accounting, sales or customer oriented field or equivalent work experience.
• A minimum of 2 years office management experience in a customer driven industry.
• Preferred but not required - experience in the hearing healthcare industry.

Required Skills:

• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical/sales field experience and/or knowledge of procedures desirable.

Physical Demands:

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Continuing education credits
• Employee discount
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance

Work Location: In person