Intake Coordinator

St Mary Rehabilitation Services is looking for an Intake Coordinator that wants a challenging and a rewarding career in a company that is continually growing and expanding. If you a person that is flexible, motivated to expand your experience,

Join a team that is committed to patient satisfaction! Work with industry leading therapists in our team-based environment and cultivate relationships within your community!

Responsibilities

• Responsible for in- and outbound multi-clinic phone, email, e-referral and fax management, with primary focus on accurate and timely patient intake and scheduling
• Request and obtain relevant documents to ensure accurate patient registration, both at initial evaluation as well as ongoing documentation requests as needed and directed by our Central Billing Office
• Effectively triage and/or route inbound patient inquiries to the appropriate department and/or clinic
• Support rescheduling efforts for existing patients in collaboration with support clinical teams
• Collaborate with supporting Clinic Directors to ensure timely scheduling of new and existing patients to appropriate clinician schedules
• Own all elements of patient intake processing and workflows, including creation of patient accounts , Insurance verification
• Meet scheduling expectations based on defined parameters for each support clinic, including timely referral conversion and appropriate scheduling practices
• Assist clinics with patient copay collection and authorization processes where needed
• Checking Faxes and Uploading , and updating them in a timely manner on our EMR system
• Familiarity with WebPT, EMR and outpatient physical therapy experience a HUGE +++
• You will be the MANAGER of the intake department for 2+ locations. Potential to hire a staff underneath you as the company grows. Ability to manage and communicate well with others is a key aspect of this position.

Qualifications

Required Education

• High School Diploma or equivalent

Required Experience

• Previous customer service experience
• Previous management experience or have trained and developed others

Preferred Experience

• Prior experience in healthcare office setting or call center environment

Kowledge, Skills And Abilities

• Demonstrate superior communication skills, both written and verbal
• Ability to work as part of a team across multiple clinics and/or departments
• Ability to organize and manage multiple priorities.
• Responsive: Communicates with a sense of urgency with patients and internal teammates
• Reliable: Punctual and dependable with attendance to work
• Responsible: Completes work tasks with accuracy in a timely manner
• Operates with integrity: Ensures work contributes positively to St. Mary's standards and practices.
• Empathy: Leads with an outward patient/customer-centric communication style to create instant connections with St. Mary's customer base and teammates
• Technology: must possess basic computer and telephony skills, knowledge of MS Office required. Experience with medical software preferred.

Work Location: In person