Intake Coordinator

We are seeking a highly organized and client-focused Intake Coordinator to join our team. This role is critical as the first point of contact with potential clients, responsible for guiding them through the initial process and ensuring a professional, responsive, and engaging experience.The ideal candidate has strong communication and interpersonal skills, is detail-oriented, and thrives in a fast-paced, client-driven environment.Key Responsibilities

• Serve as the first point of contact for prospective clients via phone, email, and messages
• Engage with potential clients, understand their needs, and effectively present the firm’s services
• Schedule consultations and ensure proper follow-up to maximize client conversion
• Gather and organize initial client information and documentation
• Maintain accurate and updated records in the firm’s system
• Follow up with leads and maintain consistent communication to move cases forward
• Coordinate with internal team members to ensure smooth case intake and onboarding
• Provide general administrative support as needed

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and sales-oriented mindset
• Ability to build trust and rapport quickly with clients
• Highly organized with strong attention to detail
• Ability to multitask and manage high-volume communications
• Professional, proactive, and solution-oriented
• Bilingual (English/Spanish) strongly preferred
• Previous experience in intake, customer service, or sales is a plus

We are looking for someone who is confident, persuasive, and client-focused, with the ability to connect with people, guide conversations, and convert leads into clients. This role requires someone who is organized, responsive, and motivated to contribute to the growth of the firm.

Job Type: Full-time

Pay: $18.00 - $28.49 per hour

Benefits:

• Opportunities for advancement
• Paid sick time
• Paid time off

Work Location: In person