QMHP-CS Youth and Family Wraparound Case Manager

Performs high fidelity wraparound services based in a trauma informed and person driven care model. Facilitates the
wraparound process as a part of that treatment team and provides ongoing, intensive targeted wraparound services to
assist YES waiver participants with a mental health disability in gaining access to medical, social, vocational, financial,
educational, and other needed services. Also, implements the YES Waiver program that provides comprehensive
home and community-based mental health services to qualifying children, adolescents, and families served by LPS in
Collin County. The YES Waiver (Youth Empowerment Services Waiver) is a Medicaid program that helps children and
youth with serious mental, emotional and behavioral difficulties who are at risk of out-of-home placement Requires
use of initiative and independent judgment in order to provide interventions in the community, home and school to
individuals on caseload. Must be effective at troubleshooting and organizing support, interventions, and services to
achieve outcomes. Must have the ability to work independently and collaboratively as needed and have effective
communication with supervisory staff when necessary. Expectations include timely and thorough documentation, time
management and organizational skills, effective scheduling, ability to efficiently manage clinic flow, adhere to crisis
procedures and be available to assist with crisis and other coverage areas as needed. This position requires the
ability to transport youth in the community and requires evening working hours availability
If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will
utilize approved language in the provision of services as needed.

Education, Training and Experience (including licensure and certification)

• Bachelor’s degree in psychology, social work, or related field from a four-year college or university
• At least two years of related experience working w/ youth and families and/or training in the field of mental health preferred.

Bilingual (Spanish/English) preferred.

Knowledge, Skills, and Abilities

• Knowledge and experience in providing case management and symptom management services to youth and families with complex mental health needs and severe emotional disturbances.
• Ability to build and sustain relationships with youth, parents, informal supports, community members, and mandated service providers.
• Strong computer skills
• Effective verbal and written communication skills.
• Ability to think clearly and logically to deal with potentially dangerous and/or emotional situations.
• Strong interpersonal skills and the ability to work effectively with youth and families from a wide range of diverse cultural backgrounds.
• Ability to analyze complex information, and to define and solve problems.
• Ability to work effectively in a team-based and fast-past environment.
• Ability to demonstrate flexibility.