Medicaid Benefits Counselor

Job Summary
We are seeking a dedicated and compassionate Counselor to join our team. The ideal candidate will possess strong communication and interpersonal skills, with a focus on providing support and guidance to clients. This role requires a blend of client access assistance and counseling expertise, as you will be responsible for assessing client needs, developing tailored solutions, and facilitating effective communication between clients and our services.

Duties

• Conduct telephone screenings to understand client needs and develop personalized plans.
• Provide education to clients regarding various state and federal programs for which they may qualify .
• Engage in community outreach to promote benefits counseling services within a fourteen county service area.
• Utilize advocacy skills to address clients’ needs effectively.
• Maintain accurate records of client interactions and progress in compliance with HIPAA regulations.
• Provide excellent customer service by addressing client inquiries and concerns promptly.

Qualifications

• Proven experience in customer service is preferred.
• Bilingual or multilingual capabilities are highly desirable for effective communication with diverse clientele.
• Excellent communication skills, both verbal and written, are essential for successful interactions with clients and team members.
• Familiarity with community based services and/or medicaid programs is a plus.
• Previous experience in telephone-based interviewing is advantageous.
• Strong analytical skills to assess client needs and evaluate service effectiveness.
• A passion for helping older adults, individuals living with disabilities and their caregivers access supportive services that make a positive impact on their quality of life.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off

Education:

• Associate (Preferred)

Work Location: In person