Connected Care Coordinator

Job Title: Connected Care Coordinator

Reports to: Clinical Manager, Value Based Care Status: Full-Time, Non-Exempt

The Connected Care Coordinator (CCC) is often one of the first points of contact between patients and Duke City Cares. The Connected Care Coordinator's primary purpose is to act as a liaison between patients and clinics in coordinating chronic care. The Care Coordinator will provide primarily support via technology in completing patient outreach for patients enrolled in our chronic care management program.

Job Responsibilities:

• Answer text messages from patients on company provided software within a 24-hour period
• Responsible for scheduling appointment on behalf of patients
• Responsible for notifying providers with information given or needed by patients
• In charge of filling, scanning, and record keeping of patient data
• Oversees the review process for patient charts
• Maintaining communication with the team
• Maintaining and protecting patient confident
• Answering non-medical patient questions and providing information
• Answering calls and taking messages, Checking voicemail messages
• Performing other duties as assigned

Education, Experience, and Licensing Requirements:

• High School Diploma
• Medical Assistant certification required
• Minimum of 1 year experience in customer service or the medical field preferred
• Previous experience with medical insurance verification preferred
• Basic computer skills. Types 25 words per minute with data entry accuracy
• Pass criminal background check drug screen

Physical Demands Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Minimal Lifting, bending and stooping, sitting for 6-8 hours a day. Walking or standing up to 2 hours a day, continuous hand and wrist movement for data entry

Behavioral Demands/Requirements:

• Ability to maintain a positive attitude in a busy, team-based environment
• Ability to multitask and prioritize appropriately while maintaining appropriate organization
• Attention to detail in preparing and conveying reports as necessary
• Understanding and verification of medical insurance
• Ability to work independently and the public in a high-pressure environment
• Familiarity with basic medical terminology

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience with medical insurance verification?
• Do you know or related to a Duke City Employee? If so, please provide name and relationship.
• This position Requires Travel to different clinic locations in Albuquerque, Cedar Crest, NM and others if needed. Are you ok with traveling to different clinics?

Education:

• High school or equivalent (Preferred)

Experience:

• customer service or medical field: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Required)

Work Location: In person