VOB Specialist

Join our dynamic team at Quadrant Health Group! Quadrant Billing Solutions, a proud member of the Quadrant Health Group. QBS partners with behavioral health programs to deliver hands-on, process-driven operational support that strengthens execution and outcomes. We’re hiring a VOB Specialist to execute benefits verification and payer communication that directly impacts admissions flow and financial clearance. This role is built for someone who can work quickly and cleanly: gather the right details, ask the right questions, document everything clearly, and keep follow-ups moving until the loop is fully closed. This role is ideal for someone who values structured workflows, consistent follow-through, and getting the details right the first time. If you’re uncomfortable with frequent payer calls, time-bound documentation, or fast-paced execution, this role isn’t a match.

What You’ll Do

Complete benefits verification with accuracy:

● Confirm coverage details, deductibles, coinsurance, and out-of-pocket amounts.

● Verify behavioral health coverage, level-of-care eligibility, and service limitations.

● Identify admissions requirements and any restrictions that impact scheduling.

● Ensure verification is complete and accurate before handoff.

Communicate directly with payers:

● Call insurance companies and navigate payer portals daily.

● Ask clear questions to confirm benefit language and authorization rules.

● Resolve discrepancies and clarify conflicting payer information.

● Obtain and document reference numbers for every interaction.

Document clean, complete benefit summaries:

● Enter structured benefits breakdowns into EMR/tracking tools.

● Capture reference numbers, call notes, and payer guidance clearly.

● Maintain consistent formatting to support admissions and billing.

● Ensure documentation is accurate, complete, and audit-ready.

Maintain follow-up ownership:

● Track pending items, authorization requirements, and missing details.

● Maintain follow-up queues until benefits are fully verified and resolved.

● Close loops quickly and escalate issues when needed.

● Keep your worklist clean.

Support intake/admissions handoffs:

● Deliver clear benefit outcomes and financial clearance status.

● Communicate next steps and barriers so admissions can move quickly.

● Ensure admissions teams have everything needed to proceed confidently.

● Support fast, clean client intake through tight handoffs.

Escalate issues early:

● Flag unclear benefits, missing information, or urgent barriers immediately.

● Escalate discrepancies before they delay admission timelines.

● Communicate blockers to leadership with clarity and urgency.

● Support the team by catching issues before they become problems.

Requirements

Experience

● 1–3+ years in benefits verification, intake coordination, or insurance-facing operational roles.

● Behavioral health (SUD/MH) experience preferred but not required.

● High comfort managing multiple cases daily with accuracy and urgency.

● Strong communication skills and ability to resolve payer questions confidently.

Education / Training

● High school diploma required; Bachelor’s preferred (or equivalent experience).

● EMR experience and ability to work in structured systems strongly preferred.

● Understanding of authorizations, payer benefit structures, and admissions workflows is a plus.

Character Traits

● Detail-first: Catches missing info and inconsistencies before they create downstream problems.

● Fast follow-through: Moves quickly and closes loops — doesn’t let tasks sit.

● Confident communicator: Professional on the phone, asks clear questions, documents cleanly.

● Reliable operator: Consistent daily output — accurate, timely, structured.

● Team-minded: Works well with admissions and billing teams and keeps communication tight.

Who This Role Is NOT For

● People who avoid phone work or don’t like dealing with insurance payers.

● Anyone who struggles with accuracy, documentation standards, or task follow-up.

● People who don’t work well under deadlines or who leave open loops unresolved.

Why Join Quadrant Billing Solutions?

• Competitive salary commensurate with experience.

• Comprehensive benefits package, including medical, dental, and vision insurance.

• Paid time off, sick time and holidays.

• Opportunities for professional development and growth.

• A supportive and collaborative work environment.

• A chance to make a meaningful impact on the lives of our clients.

About Quadrant Billing Solutions:

At Quadrant Billing solutions, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.

#LP