Frontier Mental Health Services Manager

Job Number: 48

Location: Alpine

Supervises: Y

FLSA: Exempt

Division: MH

Salary: $69,458 per year. Sign on bonus may be available.

Shift: M-F 8am - 5pm, on call; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Travel required: Y

Settings: office

POSITION SUMMARY/JOB PURPOSE:

The Mental Health Services Manager provides administrative supervision to staff providing Medical Services, Case Management, Assertive Community Treatment (ACT), Children and Adolescent Services, Psychosocial Rehab, and Clerical services. This position is responsible for ensuring quality clinical care and monitoring and interpreting data to ensure efficient utilization of PermiaCare resources for the Mental Health Clinic.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.

Experience Required: At least 1 year of supervisor experience.

Registration, Certification, Licensure or other Qualifications Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Must obtain QMHP certification within 6 months.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise and monitor daily work of mental health staff.
• Monitor and ensure quality of clinical documentation including service notes, assessments, recovery plans, etc.
• Monitor, track and ensure staff meet productivity standards as defined by PermiaCare.
• Monitor billing reports while working to solve any identified deficiencies.
• Provide direct care in the absence of direct care staff and/or other supervisors when necessary.
• Monitor and ensure appropriate utilization of PermiaCare funded inpatient psychiatric beds.
• Provide staff training in accordance with PermiaCare and State promulgated guidelines.
• Collect and distribute to the COO or designee the following information:
• Concurrent review ? prescribed vs delivered events
• Productivity by employee, cost center, and procedure code
• Contributing data elements including, but not limited to: concurrent documentation, lag time, note audit quality scores, etc.
• Review and adjust workflows to ensure maximum efficiency and effectiveness.
• Ensure compliance with PermiaCare Performance Contract standards.
• Monitor data tracking worksheets on a weekly basis to ensure staff are on track to meet monthly service targets.
• Maintain service intensity in spite of staff turnover.
• Assist in developing meaningful and varied programming for clients in rehabilitative services.
• Develop and maintain manuals for program functions as appropriate.
• Profile for and take necessary action to detect and eliminate fraud in the workplace.
• Review and/or approve purchase orders, PTO requests and travel requests in a timely manner.
• Ensure staff meet or exceed thresholds for minimum hours.
• Develop proactive management processes to detect and resolve performance problems.
• Ensure CCHBC and DPP measures are being conducted, collected and reported correctly.
• Ensure that CCBHC and DPP measures are achieved in accordance with established targets.
• Respond to crisis requests and management after hours as needed.
• Meet unit performance measures or targets.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing PermiaCare and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.
• Plan, organize, assign, supervise, review, and evaluate the work of assigned employees.
• Participate in the hiring process and termination process of assigned employees, including recommending selection of staff to hire.
• Complete employee corrective actions as needed and in a timely manner.
• Communicate regularly with assigned employees.
• Ensure compliance for performance evaluations for assigned employees.
• Perform approval of timesheets on time.
• Develop, implement, and monitor new and revised operational policies and work procedures.
• Monitor caseloads of assigned staff and assigns work accordingly.
• Coordinate with Human Resources to respond to employee concerns or complaints.
• Establish expectations and provide employee performance feedback on an on-going basis, including ensuring understanding of performance targets and goals.
• Provide orientation and on-going training, mentoring, and coaching to assigned employees.
• Maintain quality and quantity of work performed within work unit.
• Fill in for subordinates when needed to ensure coverage.
• Assist in resolving emergencies.
• Identify and resolve workplace problems.
• Ensure direct reports are aware of adhere to PC policies and procedures.
• Ensure time is reported accurately.

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):

• Serve as a resource for other Centers and the community.
• Maintain positive working relationships with all internal agency personnel and external agency staff.
• Seek knowledge beyond the scope of current position.
• Provide constructive and meaningful feedback to administrative and executive personnel.
• Provide translation, if applicable.
• Participate in team meeting or staffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in workgroups and committees as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Advanced knowledge of mental illness and treatment.
• Knowledge of Medicaid policies and procedures.
• Knowledge of HHSC promulgated performance contract.
• Advanced supervision skills related to training, coaching, accountability, and discipline.
• Ability to collect, analyze and interpret data for the purpose of gaining program efficiencies.
• Ability to learn and utilize agency-created databases.
• Ability to identify and implement evidence-based practices and curriculum.
• Advanced project management skills including project development and implementation.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing.
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Knowledge of trauma informed theories, principles and practices.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.
• Conflict resolution skills.
• Decision making abilities.
• Supervisory and leadership skills.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Light Lifting, under 15 lbs
• Light Carrying, under 15 lbs
• Walking
• Standing
• Sitting
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travel after hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Long or irregular work hours
• Working closely with others
• Working alone

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job. Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare. Employment is at-will.

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