On-Site Treatment Coordinator - Oral Surgery

Treatment Coordinator - Oral Surgery/Dental (on-site, not remote or hybrid)

ALTA Oral Facial Surgery & Dental Implants | Tracy + Manteca, CA

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Schedule/Location: Full-time Monday–Friday | based in Tracy, CA office (with potential travel to other locations as needed)

Role and Responsibilities The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctors schedule and any communications with patient and referring offices.

 

Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.Updates and maintains patient insurance information.Maintains doctor schedule to ensure efficient use of the doctor’s time.Partners with clinical team to ensure excellent patient experience.Adheres to deadlines and prioritize work against the patient schedule.Collects payments from patients in an effective and professional manner.Understands doctor treatment recommendations and develops treatment plans from diagnosis.Effectively communicates treatment options and associated costs to the patient.Maintains confidentiality of all information in accordance with HIPAA.Performs other related duties as assigned.

 Education and Experience

Highschool diploma or equivalent required.One year of customer service experience required.
• Medical or dental experience preferred. 

 Skills and Abilities

Understanding of dental terminology.Friendly, inviting, and professional personality and presence.Basic office skills such as typing and filing.Good organizational skills.Attention to detail.Leadership and problem-solving skills.Effective communication skills.Ability to work cross functionally with other team members. 

What We Offer

• Competitive pay, Bonus potential, and annual merit reviews
• Medical, Dental, Vision, Life Insurance
• Health Savings Account (HSA) with HDHP health plans
• PTO, Sick Time, Paid Holidays, Paid Parental Leave
• Short- and Long-Term Disability
• 401(k) Plan with Company Match
• Employee Assistance Program (EAP)
• FIGS Uniforms/Scrubs provided

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.