Service Appointment Coordinator

Job Summary
We are seeking an energetic and detail-oriented Service Appointment Coordinator to join our dynamic team. In this role, you will be the vital link between customers and our service department, ensuring smooth scheduling, efficient communication, and exceptional customer support. Your proactive approach will help enhance client satisfaction, streamline appointment processes, and contribute to the overall success of our service operations. This paid position offers an exciting opportunity to develop your skills in customer service, data entry, and client relations within a fast-paced environment.

Responsibilities

• Manage and coordinate service appointments by scheduling, rescheduling, and confirming customer bookings through multiple communication channels.
• Provide outstanding customer support via phone, email, and in person, addressing inquiries with clarity and professionalism.
• Maintain accurate records of appointments, customer details, and service requests using Microsoft Office tools and other data management systems.
• Follow up with clients to confirm upcoming appointments and gather feedback post-service to ensure satisfaction.
• Collaborate with technicians and service teams to optimize scheduling efficiency and prioritize urgent requests.
• Handle cash transactions or payments when necessary with accuracy and integrity.
• Utilize strong communication skills to explain services, policies, and procedures clearly to diverse clients, including multilingual or bilingual customers.

Skills

• Multilingual or bilingual proficiency in English plus additional languages is highly desirable for effective communication with diverse clientele.
• Excellent sales skills to promote services confidently while maintaining a customer-first approach.
• Proven experience in customer support or client services within a call center or similar environment.
• Strong data entry skills with high accuracy; familiarity with Microsoft Office Suite (Word, Excel) is essential.
• Exceptional phone etiquette coupled with clear verbal communication skills for outbound calling and inbound inquiries.
• Solid computer skills including familiarity with scheduling software, CRM systems, and basic troubleshooting.
• Analysis skills to assess appointment flow and identify opportunities for process improvements.
• Experience in cash handling or processing payments accurately during transactions.
• Ability to type quickly while maintaining precision during high-volume periods. This role offers a vibrant work environment where your proactive attitude and excellent communication will make a real difference in delivering top-tier client experiences!

The Appointment Coordinator Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $17.00.

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person