Patient Care Coordinator

Patient Care Coordinator / Dental Receptionist at Flower City Dental of Gates!

Are you a master of organization with a passion for people? Flower City Dental of Gates is looking for a dynamic and dependable Patient Care Coordinator to join our friendly team! If you thrive in a welcoming environment and love making patients feel at ease, we want to meet you.

The Role: Patient Care Coordinator

Be the heart of our front office and the first friendly voice our patients hear!

About Flower City Dental of Gates

Flower City Dental of Gates is dedicated to providing exceptional, compassionate dental care. We pride ourselves on our supportive team culture, commitment to patient satisfaction, and a professional yet fun working environment.

Key Responsibilities

The successful candidate will be the welcoming face and voice of our practice, managing the front office flow and ensuring smooth daily patient experiences.

• Handle all incoming phone calls with professionalism and courtesy.
• Answer patient questions regarding appointments, insurance, and general practice inquiries.
• Schedule, confirm, and manage patient appointments efficiently using our practice management software.
• Present patients with financial responsibility prior to scheduling treatment.
• Manage patient records (HIPAA compliance is a must) and ensure data accuracy.
• Process patient payments.
• Ensure the reception area is tidy and welcoming.

Qualifications

We are looking for someone who embodies our core values:

• Excellent Customer Service Skills: A genuinely positive, professional, and helpful demeanor is essential for interacting with patients.
• Dependable and Reliable: Punctuality and consistent work ethic are a must for this role.
• Attention to Detail: Accuracy in scheduling, patient communication, and data entry is critical.
• Teamwork Focused: A willingness to collaborate and support clinical and administrative colleagues is required.
• Desire to Learn: An eagerness to adapt to new systems and processes and understand dental terminology.
• Prior dental front desk or customer service experience is a plus, but we are willing to train the right candidate who demonstrates the above qualities.

Work Schedule

• Days: Monday through Thursday
• Hours: 8:00 AM – 5:00 PM (Enjoy your three-day weekends!)

Why Join Flower City Dental of Gates?

• Competitive compensation based on experience.
• Consistent, predictable schedule for excellent work-life balance.
• A positive, collaborative, and supportive team environment.
• Opportunity to be the vital first impression and ongoing support for our valued patients.

If you are ready to bring your administrative skills and positive energy to our practice as our new Patient Care Coordinator, apply today!

Pay: $20.00 - $23.00 per hour

Benefits:

• Opportunities for advancement
• Paid time off

Work Location: In person