Resident Care Coordinator

JOB TITLE Resident Care Coordinator

DEPARTMENT Enriched Living Center (ELC)

FLSA CLASSIFICATION Non-Exempt (On-Call)

REPORTS TO ELC Program Director

DATE April 2026

JOB SUMMARY

The Enriched Living Center is a 52 bed long-term residence for people with a diagnosis of mental illness. The Resident Care Coordinator will assist the Enriched Living Center program by providing leadership and mentoring to the Resident Counselor I/ II staff. Assist with the overall rehabilitation and the improved quality of life of the residents.

ESSENTIAL JOB FUNCTIONS

• Serve as assigned residents’ primary counselor for service provision.
• Maintain current individual resident records for any assigned residents. This includes meeting with all Primary Counselors to develop and review Service Plans(every 3 months) and Monthly Summaries (30 days)for Residents ensuring they are measurable and completed on time.
• Document progress notes for any residents you have communication or coordinate care with.
• Conduct Resident assessments and Medication assessments
• Check Daily Medication Audits, if not completed communicate with Staff to ensure they are done and they are completed within 24 hours.
• Confirm that Resident Room checks are done on Thursdays and Room cleanings are completed by Mondays.
• Provide assistance in ADL skills.
• Employ as needed (with residents): informal counseling, mediation, conflict resolution, crisis counseling, etc.
• Serve as a member of the ELC On-Call administrative team.
• Assist Residents with Vocational Rehabilitation/Employment refer to the Rescue Mission Community Resource Room as needed.
• Coordinate with direct care staff to implement and maintain monthly activities calendar for residents
• Responsible for Maintenance of resident documentation
• Drive residents in a department vehicle, as needed.
• Assist with the overall rehabilitation that will improve the quality of life for residents.

MINIMUM JOB QUALIFICATIONS

• High School diploma with 5 years of experience with a mental health population and additional pertinent certificates/training in related medical or psychiatric field

OR

• Associate Degree in Human Service or related field with 3 years of experience with a mental health population.
• Minimum of two (2) years management and supervisory experience preferred
• Ability to provide direction/model, delegate, train and supervise others.
• Intermediate skills with Microsoft Word, Excel and Outlook.
• Clean/valid NYS Driver’s License Required
• Enthusiastic support of our Mission Statement.

CORE COMPETENCIES

• Demonstrates wisdom, good decision making, analytical and problem solving skills
• Maintains good attendance and punctuality
• Commitment to maintaining professional conduct and appearance and upholds the integrity of the Rescue Mission’s standards
• Ability to set appropriate boundaries with residents
• Meets deadlines
• Ability to maintain confidentiality and HIPAA privacy laws.
• Team player
• Strong and proven management and leadership skills
• Promotes harmonious working relationships
• Demonstrates effective verbal, written and listening communication skills and is not easily misunderstood
• Ability to remain calm, patient and professional in a fast paced environment
• Ability to resolve conflict
• Ability to work with little or no supervision
• Must be a motivated self-starter
• Ability to multi-task, plan & prioritize tasks and respond to situations effectively

PHYSICAL JOB REQUIREMENTS

The tasks described signify many of the physical requirements of this position, based on a Time Weighted Average of an 8-hour workday.

• Lift/move up to 25 lbs
• Twisting at the torso in stationary position
• Bending at waist using legs to lift heavy objects up to 35 lbs
• Bending at the waist to perform work at that level
• Standing/sitting for extended period
• Walking up and down stairs
• Typing on a computer and using a mouse
• Walking through facility and campus

OTHER WORK PERFORMED

• Driving residents in the Rescue Mission Vehicle e.g. department van.
• Every employee of the Rescue Mission is required to complete annual mandated trainings.

Status/Hours: Full Time, 40 hours per week Mon-Fri 7am-3pm plus On-Call Responsibilities

Pay Rate: $21.00-23.00 per hour, depending on experience

Benefits: We offer a comprehensive benefit package for eligible employees to include medical, dental, life insurance, 401(k), voluntary benefits, paid time off, holidays and paid training.

The Rescue Mission of Utica is an equal opportunity employer encouraging individuals with disabilities and veterans to apply.