Medical Receptionist, Care Coordinator

Duties & Essential Functions:

· Greet patients warmly and manage check-in/check-out with precision.

· Schedule and confirm appointments to support care plan completion.

· Execute compliance outreach for missed or at-risk patients.

· Support fulfillment of provider orders and care plan components.

· Collaborate with rehab staff to maintain unified clinic flow.

· Assist rehab team when therapy volume is high.

· Maintain lobby professionalism and organization.

· Support unified clinic-wide efforts toward patient outcomes.

Insurance / Billing Responsibilities

· Collect accurate insurance and demographic information to ensure clean claims processing and proper documentation in EHR system.

· Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.

· Collect payments at check-in or check-out following company protocols.

· Maintain awareness of various insurance types (PPO, HMO, PIP, WC, Managed Care)

· Identify when services require pre-authorization and initiate the appropriate workflow.

· Monitor, track, and follow up on outstanding pre-authorizations.

· Escalate authorization or eligibility concerns promptly to reduce delays or claim denials.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Can you work BETWEEN 7am - 7pm (40 Hr Week)?

Experience:

• Medical Receptionist + Administrative: 2 years (Required)
• Managed Care (Insurances): 2 years (Required)

Work Location: In person