Hospice Community Liaison

Community Liaison / Comfort Concierge

Location: Portland, OR (Community-Based)

Job Type: Full-Time

About Us

We are a mission-driven organization dedicated to providing compassionate, patient-centered care in the community. We believe in meeting people where they are—physically, emotionally, and personally—and ensuring every interaction reflects dignity, comfort, and connection.

Position Overview

We are seeking a warm, professional, and highly personable Community Liaison / Comfort Concierge to serve as a key connection between our organization, patients, families, and community partners. This role blends outreach, relationship-building, and supportive patient/family engagement to enhance the overall experience of care.

This is not a clinical role, but rather a highly relational position focused on comfort, communication, education, and continuity of care in the community setting.

Key Responsibilities

• Serve as a welcoming and supportive point of contact for patients, families, and community partners
• Build and maintain strong relationships with referral sources, facilities, and community organizations
• Conduct community outreach and represent the organization at events, visits, and educational settings
• Provide non-clinical comfort support, companionship, and resource guidance to patients and families
• Assist with onboarding and orientation of new patients to services in a compassionate, clear, and reassuring manner
• Collaborate closely with clinical and administrative teams to ensure seamless communication and continuity of care
• Support family understanding of services, expectations, and available resources
• Identify opportunities to improve the patient and family experience through thoughtful engagement and feedback
• Maintain accurate documentation of visits, outreach, and communications as required

Qualifications

• Background in healthcare, hospice, social services, hospitality, or community outreach strongly preferred
• Exceptional interpersonal and communication skills
• Warm, calm, and professional presence with strong emotional intelligence
• Ability to build trust quickly with diverse individuals and families
• Highly organized with strong follow-through
• Comfortable working independently in the community setting
• Valid driver’s license and reliable transportation required

Preferred Attributes

• 1 + year experience in hospice, palliative care, or senior services
• Strong networking and relationship-building skills
• Natural “people person” with a service-oriented mindset
• Ability to balance compassion with professionalism in sensitive situations

What We Offer

• Meaningful work that directly impacts patients and families
• Supportive and mission-driven team environment
• Competitive compensation and benefits
• Opportunity to grow within a compassionate care organization

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Experience:

• Marketing: 1 year (Required)
• Healthcare: 1 year (Preferred)

Ability to Commute:

• Portland, OR (Required)

Work Location: On the road