Patient Care AdvocateKreative Dental CareAbout UsAt Kreative Dental Care, we deliver a high-quality, patient-centered dental experience while driving strong practice performance. Our team is committed to creating a supportive, professional environment where patients feel confident in their care-and our team members are empowered to succeed.We believe in:Exceptional, consistent patient experiencesAccountability through performance metricsA team-driven approach to patient care and business successPosition OverviewWe are seeking a Patient Care Advocate who will take ownership of the patient journey while driving treatment acceptance and schedule performance.This is not a traditional front desk role-this position plays a key role in both patient satisfaction and the financial success of the practice. You will help patients understand their treatment, coordinate care, and ensure an optimized, productive schedule.Key ResponsibilitiesPatient ExperienceServe as the primary point of contact for patientsDeliver a welcoming, professional, and efficient front office experienceBuild trust and long-term patient relationshipsTreatment Planning & Case AcceptancePresent treatment plans clearly and confidentlyEducate patients on recommended care and its valueDiscuss financial options and assist with payment arrangementsGuide patients toward timely acceptance of treatmentScheduling & Production ManagementManage and optimize the daily scheduleMaintain a 95%+ schedule fill rateStrategically schedule procedures to meet production goalsReduce cancellations and open chair timeFollow-Up & Revenue CaptureFollow up on unscheduled treatmentMaintain and manage treatment pending reportsEnsure all diagnosed treatment is tracked and addressedPerformance Expectations (KPIs)Case Acceptance Rate: 70%+Schedule Fill Rate: 95%+Contribution to Office Collections Goal: 98%+Daily Production Goals Met or ExceededReduction in unscheduled treatmentQualifications2+ years of dental front office or treatment coordination experience (preferred)Strong communication and interpersonal skillsConfidence discussing treatment and financial arrangementsHighly organized with strong multitasking abilitiesExperience with dental software (Denticon, Open Dental, or similar preferred)What It's Like to Work HerePatient-Centered CultureWe prioritize trust, communication, and personalized care in every interaction.Performance-Driven TeamWe track key metrics and expect every team member to understand and contribute to results.Collaborative EnvironmentClinical and administrative teams work together to ensure seamless operations.Professional StandardsWe maintain a polished, organized, and high-performing office environment.Fast-Paced & StructuredThis is a high-efficiency practice where organization and time management are critical.Growth-OrientedWe invest in team members who want to grow, improve, and take on more responsibility.What We're Looking ForA professional who builds trust quickly with patientsSomeone who is both patient-focused and results-drivenA team member who takes ownership of outcomes-not just tasksA strong communicator who can positively influence patient decisionsCompensation & GrowthCompetitive hourly pay (based on experience)Performance-based bonuses tied to case acceptance and schedule successGrowth opportunities within a high-performing organizationFull-Time | Hourly (Compensation DOE)Schedule:Monday – Thursday: 7:30 AM – 5:00 PMFriday: 7:30 AM – 1:00 PMBenefits: Standard benefits package offered (Medical, Dental, Vision, 401K, PTO/Holidays)Apply TodayIf you're looking for a role where you can directly impact both patient care and practice success, we'd love to meet you. Join Kreative Dental Care and be part of a team that values performance, professionalism, and patient experience.
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