Central Intake Coordinator

The Central Intake Coordinator manages incoming referrals for all lines of service including Home Care, Home Health, and Hospice. This role involves receiving incoming referrals, obtaining necessary documentation, verifying insurance eligibility and obtaining any needed authorizations, entering referral data into EMR system, ensuring that all information is accurate and complete, and maintaining accurate records of referrals received and associated outcomes. The coordinator serves as the first point of contact for potential clients, facilities, and physicians. Reports to the Community Relations Director.

Duties and Responsibilities:

· Maintain accurate record of referral source information including credentials, PECOS, NPI, OIG checks, license expiration dates, and contact details

· Answer phones, monitor online referral portals, and provide excellent customer service to internal and external contacts regarding referrals and general inquiries; document all interactions appropriately

· Verify insurance coverage and eligibility; obtain initial insurance authorizations as required and document appropriately

· Request orders, face-to-face documents, provider notes, and any other required documentation from providers, and follow up to ensure timely admission for incoming patients

· Assist incoming patients and families in coordinating necessary items to ensure a successful admission including ordering DME for hospice patients and providing PCP resources for home health patients

· Input initial referral demographics and insurance information into EMR system for Home Health and Hospice referral lines; maintain accurate clinical records through data entry and editing within EMR system

· Run system reports to verify data accuracy and compliance

· Maintain an accurate referral log for all lines of service

· Accurately document referral outcomes including declined or incomplete referrals and track referral sources

· Represent intake information in morning admissions meetings and weekly office staff meetings; collaborate with clinical team members to ensure timely and accurate starts of care

· Collaborate with Community Relations Director to support referral and data analysis for ongoing quality improvement

· Perform general office duties and clerical duties as needed

· Complete all required annual in-services and education

· Complete other duties as assigned

Qualifications:

· Minimum one year of office experience in a healthcare setting

· Knowledge of Medicare regulatory requirements and senior industry standards preferred

· Experience in customer service and interpersonal relationships preferred

· Proficient in all Microsoft Office software

· Strong verbal and written communication skills

· Ability to work in a fast-paced environment, meet deadlines, and work independently with minimal supervision

· Exceptional attention to detail and accuracy in documentation

· Valid state driver's license and satisfactory motor vehicle driving record per agency and insurance provider standards; proof of auto insurance

· Ability to lift 25 lbs

Benefits:

• 401(k) 3% Match
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person