Graduate Admissions Counselor

Position Summary

The Graduate Admissions Counselor serves as a key ambassador of Fresno Pacific University, championing its mission and values while building meaningful connections within the communities it serves. This role plays a vital part in shaping the graduate student body by actively recruiting and engaging prospective students for a wide range of graduate programs.

From initial inquiry through enrollment, the Graduate Admissions Counselor provides personalized guidance and support, helping prospective students confidently navigate each step of the admissions process. Through dynamic outreach efforts, including events and community engagement, this position promotes the university’s offerings while fostering strong, lasting relationships.

In addition, the role serves as a trusted resource, connecting prospective students with key campus offices and ensuring a seamless, informed decision-making experience. This is an opportunity to make a meaningful impact by empowering students to pursue advanced education in a supportive, mission-driven environment.

Essential Functions

Culture:

• Be in agreement with the university's Confession of Faith, found here, have a personal commitment to Jesus Christ as Savior and Lord, be active in the life of the church, and live a life consistent with a commitment to the Lordship of Christ.
• Embrace the mission, vision, and values of Fresno Pacific University.
• Be Christ-centered in all areas while working with staff, faculty, students, and or any person or organization in the course of representing the University.
• All FPU employees are called to exercise the gifts and calling of God through their daily life and role here at FPU. As ministers to students and other employees in daily life, FPU employees seek to embody the ideals laid out in the FPU Idea.
• A steadfast commitment to the "The Fresno Pacific University Idea" and agreement to support its ideals and practices while employed by the University.

• Recruit prospective graduate students to attend Fresno Pacific University
• Guide students through the admissions and enrollment decision-making process
• Present to prospective students the best case for enrolling as a graduate student at FPU in a prospective student’s program of interest
• Conduct individual and group student meetings both on and off campus.
• Maintain professional and consistent communication and relationships with program directors and faculty.
• Manage a distinct group of prospective students through the admissions process using a Customer Relationship Management system (CRM) with the support of Admissions Operations
• Record all interactions with prospective students appropriately within the CRM.
• Maintain regular communication with a distinct group of prospective students to encourage and support them through the admissions and enrollment decision-making process.
• Work with FPU staff, faculty and administration on both community and regional activities and events including occasional travel as needed.
• Serve as an articulate spokesperson for the mission, vision, and values of FPU.
• Complete tasks timely with work that is comprehensive, complete, and accurate.
• Communicates clearly, listens attentively, and seeks to understand others.
• Collaborates productively with colleagues of varying skillset.
• Other job duties as assigned.

Qualifications

Required:

• High School Diploma
• One year of work experience in sales, customer service, or a related field
• Strong interpersonal and communication skills
• Strong organizational skills
• Strong commitment to customer service
• Willingness to occasionally travel regionally and work events when needed (nights and weekends may be required very occasionally)

• Bachelor’s degree

• Experience in a higher education setting

• Experience with a Customer Relationship Management system

• Indoors in a normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes at least eighty percent (80%) of the time.
• Frequent computer use at a workstation, up to eight hours per day.
• Frequently work at a fast pace with unscheduled interruptions.
• Drive personal or University vehicles to appointments.
• Public contact position requiring professional apparel, personal hygiene, and grooming.

• This position typically functions indoors in an office environment with light to moderate noise associated with business office equipment. The position may involve travel for meetings and events.
• While performing the duties of this job, the employee is regularly required to: remain in a stationary position 80 % of the time, be able to move about inside the office to access file cabinets/office machinery etc., operate a computer and keyboard and other office productivity machinery such as calculators/copy machines/printers. The employee is occasionally required to position self to reach items on the floor and in high cabinetry.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Employee must be able to communicate with others to exchange information including both over the telephone and in-person communication with callers and community members and be able to read a computer screen and paper documents.
• Reasonable accommodations for those with disabilities will be provided in accordance with law.

University Information

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