Dental Patient Care Coordinator With Dental Experience

Patient Care Coordinator

The Patient Care Coordinator is instrumental in helping patients to receive great care with the attention and follow-up they need for optimal healthcare experiences. This requires a flexible attitude, quick thinking, and a caring disposition. Duties may vary from day-to-day and week-to-week but can involve the following tasks and responsibilities. Mondays, Wednesdays, and Thursdays hours are 7:30 am-5:30 pm. Tuesdays hours are 10:30 am-8:30 pm.

Responsibilities:

· Some responsibilities for Patient Care Coordinator would include answering phones, greeting patients, check in/out, collecting copays, daily deposit, scheduling appointments, follow up and confirmation calls along with insurance submission.

· Once a treatment is chosen and accepted by the patient, the Patient Care Coordinator will lay out potential payment plans and explain the next steps for treatment.

· Interact with Dentist(s) and clinical team regularly to ensure clarity and alignment on treatment options.

· Answer calls and emails from patients when they have questions or concerns about the treatment plan.

· Submit predeterminations to the insurance company; send appeals for denied predeterminations.

· Once predetermination is back from the insurance company patient will be called to inform them of their responsibility; schedule patient if they are ready or place on unscheduled list for a future time.

· Make financial arrangements with patients and write up contracts for patients on large procedures/treatment cases.

· Coordinate with specialty offices to improve patient experience and office performance; download and email referrals and x-rays with follow up.

· Works with special programs and charities to help their members/patients get the healthcare that is needed.

· Organizing and maintaining the Periodontal Patients program.

· Communicate with other dental and medical providers.

· Take responsibility for the patient base and work toward having no patient with incomplete treatment plans.

· Maintains patient care database by entering new information as it becomes available, verifying findings and reports.

· Charting existing treatment plan into the patient chart when follow-ups arrive.

· Kleer membership plan introduction to patients and facilitate the process including payments and reports.

• Lab cases: scan lab slips, check lab cases in & out, keep track of lab cases, and input invoices into the Doctors’ mailbox. Along with partnering up with the Billing Coordinator on cases.
• Must be able to work both independently and cooperatively in team settings.

· Protects self, co-workers, and patients by complying with rules and regulations. Especially with Covid-19, there are protocols in place for the safety of the patients and Team members that must be followed.

· Knowledge of HIPAA, OSHA, fire safety, CPR, and infection control.

· Be willing and able to learn enhanced systems, processes, and culture.

· Follow and design office work-flow procedures with accuracy and speed.

· Must maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies.

· Contributes to team effort by accomplishing related results as needed.

Patient Care Coordinator Skills and Qualifications:

· Compassionate nature

· Above average critical thinking skills

· One year or more working in a healthcare environment

· Experience with computer programs, such as MS Office

· Customer service experience in a dental setting preferred.

· Knowledge of ADA codes/procedures

· Strong understanding of Dental Insurance to operate successfully as a Patient Care Coordinator

· Ability to multi-task

· Team Player

· Strong Communication Skills

· Building Relationships

· Coordination

· Listening

· Scheduling

· Time management

Job Description Disclaimer:

The job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the employer.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person