WRMC

Care Coordinator - Practice Transformation (Full-Time, Monday - Friday Days)

Washington Regional Medical Center

place Fayetteville, 72701

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Other Behavioral, Mental, or Healthcare Field

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Internship, Full-Time

Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Care Coordinator reports to the Practice Transformation Clinical Manager. This position is responsible for the coordination of practice transformation initiatives for patients within primary care locations. This position is responsible for providing direct patient outreach, assisting care managers with care gaps and managing records and data in the EHR and external data portals, and understand quality measures.

Essential Position Responsibilities

Provide patients with timely and accurate reminders related to preventative care services
Provide pre-visit planning support
Request records from external and internal sources and accurately capture data in EPIC
Review monthly dashboards and data to participate in prioritizing patient outreach
Conduct Emergency Department follow-up calls, providing patients with appropriate and timely resource information and interventions
Assist patients in identifying community resources
Participate in the analysis of patient data to meet program requirements
Assistance with QI projects and program filings
Complete additional duties as assigned within the scope of the care coordinator practice
Understand requirements for quality measures and HEDIS, to communicate issues in data and documentation

Qualifications

Education: High School Diploma/GED
Licensure and Certifications: Registered Medical Assistant or Arkansas clinical license and CPR, required.
Experience: Minimum 3 years’ clinical experience required. Attention to detail and exceptional data entry and management are required. Experience with quality measures preferred.

Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment. This position serves a culturally and linguistically diverse patient population. This position has exposure to communicable diseases and bodily fluids.