Patient Care Coordinator

We are looking for an organized, detail-oriented and professional individual to provide administrative assistance and front desk support in our Clinic in Marlborough. The role offers the opportunity for growth and competitive compensation.

Responsibilities:

• Greet patients warmly and manage check-in procedures at the front desk.
• Completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.
• Schedule appointments efficiently, including specialist referrals when necessary.
• Utilize administrative skills to handle call processing and communicate effectively with patients and clinicians.
• Assist in maintaining care plans by monitoring appointment logs and following up with patients for necessary visits.
• Assist in billing and daily charge tasks.
• Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction.
• Manage prompt communication with patients and specialist offices via phone or fax or text messages.
• Keep the reception area organized and tidy, creating a welcoming environment for patients
• Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• Provide support to the clinical staff and administration, ensuring smooth office operations.
• Utilize Portuguese or Spanish language skills to assist bilingual patients effectively.

Experience:

• Prior experience in a clinical setting.
• Proficiency in Microsoft Office software.
• Bilingual proficiency, especially in Portuguese or Spanish, is preferred.
• Strong organizational skills and attention to detail.
• Ability to handle front desk responsibilities with high integrity and professionalism.

Join us in delivering excellent patient care and contribution to the community's wellbeing!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• On-the-job training
• Paid sick time
• Paid training

Application Question(s):

• Are you available to work on two weekends in a month?
• Are you available for 8AM to 7PM shift for 2-3 weekdays in a week?

Language:

• Spanish or Portugese (Preferred)

Ability to Commute:

• Marlborough, MA 01752 (Preferred)

Work Location: In person