RHRS

Print and Fulfillment Project Coordinator

R&R Human Resources Solutions

place Escondido, 92029

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Hybrid (Remote and Onsite)

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Social Work, Other Behavioral, Mental, or Healthcare Field

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Internship

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PTO, Retirement Plan

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Spanish

Action Mail, is a family-owned, growing printing, mailing, and fulfillment company based in Escondido, California (San Diego area). We are looking for a hands-on, detail-oriented Print & Fulfillment Project Coordinator to join our team.

This role is ideal for someone who enjoys working directly with clients, is highly organized and detail oriented and wants to be involved in production and fulfillment operations. You’ll play a key role in ensuring customer projects are executed accurately, on time, and with a high level of service.

Responsibilities

Customer Service & Client Support

Serve as a primary point of contact for customer inquiries via email and phone
Provide order updates, manage timelines, and set clear expectations
Resolve customer issues related to production, fulfillment, and shipping
Build strong client relationships and ensure a high level of customer satisfaction

Project Coordination & Fulfillment

Set up and manage fulfillment projects including kitting, mailing, and distribution
Coordinate project details with internal production and shipping teams
Track jobs and ensure projects are completed accurately and on schedule
Assist with workflow coordination and prioritization

Estimating & Order Entry

Prepare job estimates using internal systems (training provided if needed)
Enter and manage orders in company systems
Work closely with management on pricing, timelines, and job specifications

Quality Control

Review print and fulfillment jobs for accuracy prior to shipment
Verify customer specifications and job requirements are met
Identify and resolve errors before delivery to prevent rework or delays

Shipping & Issue Resolution

Manage shipping logistics and troubleshooting (delays, lost packages, address issues)
Communicate proactively with customers regarding any shipping or production issues

Qualifications

2+ years of experience in customer service, operations, or project coordination
Strong attention to detail and organizational skills
Ability to manage multiple projects simultaneously
Excellent written and verbal communication skills
Comfortable working in a fast-paced, small-team environment
Strong problem-solving mindset and accountability
Proficiency in Excel and Microsoft Office software
Background in printing, mailing, fulfillment, or logistics
Familiarity with USPS, UPS, and FedEx shipping processes
Experience with estimating, MIS, or ERP systems
Hands-on experience in a warehouse, production, or fulfillment setting is strongly desired
Spanish speaker a plus

Work Environment

This is an on-site role based in a production and warehouse environment. The position includes a mix of desk-based customer service and hands-on involvement with fulfillment, quality control, and production coordination. You should be comfortable moving between office work and warehouse activity throughout the day.

Benefits

Competitive hourly pay based on experience
Paid training and hands-on learning across print, fulfillment, and customer service
Paid time off and paid holidays
Health benefits
Profit sharing and 401K
Opportunity for growth and skill development