Team Lead

Faithful Companion Pet Cremation Services is seeking a dedicated evenings/weekends Team Lead to oversee the daily operations at our cremation facility in Nashville, Tennessee. The ideal candidate will lead and inspire our team to deliver exceptional service while ensuring the safety and efficiency of our operations.

Key Responsibilities:

• Perform opening and/or closing duties to ensure the safety of staff, equipment, and facilities.
• Lead and inspire the Faithful Companion team to deliver exceptional service daily.
• Perform and manage all operational tasks to maintain efficiency.
• Participate in training team members.
• Conduct high-quality, respectful cremation services (training provided).
• Plan and schedule driver routes for pick-ups and returns to homes and veterinary clinics.
• Serve as a main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
• Maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
• Respond to customers and veterinary staff promptly and professionally, providing thorough support.
• Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
• Perform other related duties as assigned by management.

Supervisory Responsibilities:

• Oversee the entire evening/weekend staff at our Nashville, Tennessee location when management is not present.  

Key Responsibilities:

• Perform opening and/or closing duties to ensure the safety of staff, equipment, and facilities.
• Lead and inspire the Faithful Companion team to deliver exceptional service daily.
• Perform and manage all operational tasks to maintain efficiency.
• Participate in training team members.
• Conduct high-quality, respectful cremation services (training provided).
• Plan and schedule driver routes for pick-ups and returns to homes and veterinary clinics.
• Serve as a main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
• Maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
• Respond to customers and veterinary staff promptly and professionally, providing thorough support.
• Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
• Perform other related duties as assigned by management.

Supervisory Responsibilities:

• Oversee the entire evening/weekend staff at our Nashville, Tennessee location when management is not present.

Compensation details: 23-23 Hourly Wage

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