Crisis Outreach Shift Supervisor - Certified Peer

Days Off:  Sunday, Monday, Tuesday

Shift: Swing  (3pm to 1:30am)

Shift Differential: $0.50 per hour 

Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee    Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card    subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing  solutions to homelessness, DESC is a social services organization,  supportive housing operator, and licensed behavioral health treatment  provider focused on meeting the needs of people experiencing long-term homelessness and living with  complex behavioral health and other medical  conditions. Approximately  3,000 people are actively receiving  services  from DESC at any given  point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a  safe, stable, and  affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing  facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis  response, and treatment for opioid use disorder. 

JOB DESCRIPTION:

Each Crisis Outreach Shift Supervisor is responsible for ensuring their team’s timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise providing real-time, on the ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Crisis Outreach Shift Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary.  

As part of the MRRCT each Shift Supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment, in collaboration with Mental Health Professionals on staff.

MAJOR DUTIES AND RESPONSIBILITIES:

• Understand the expectations of MRRCT as described in King County’s Provider Manual.
• Oversee maintenance and upkeep of employee files and records for compliance to program requirements.
• Co-lead the day-to-day operations of their assigned shift.
• Dispatch to outreaches as needed alongside team.
• Co-host and participate in all required team meetings.
• Provide 1:1 supervision with supervisees 2x/ month at minimum.
• Coordinate day –to-day schedule, making changes and adjustment due to staff call outs and call volume.  
• Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO.
• Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with their Project Manager. Ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly. 
• Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same. 
• Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files. 
• Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same. 
• Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community.
• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff. 
• Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination. 
• Help staff build conflict resolution skills and understand how to give and receive feedback.
• Actively participate in hiring functions to ensure full staffing across all shifts and position types.

Compensation details: 92270.16-104395.2 Yearly Salary

PI8a8375247cfa-37645-40167016