Enhanced Care Manager (ECM)

Location: Westlake Village, CA (Primarily in-office with some field work ~80/20)
Employment Type: Full-Time, Non-Exempt (Hourly)
Reports To: Care Management Lead and Program Director
Compensation: $25 to $28 per hour

Position Summary

Located on the border between Los Angeles and Ventura counties in Westlake Village, the Enhanced Care Manager is a key member of Conejo Health’s Enhanced Care Management (ECM) team. This role is responsible for managing a caseload of approximately 50 patients with complex medical, behavioral health, and substance use needs.

The Enhanced Care Manager provides trauma-informed, person-centered, and community-based support, engaging patients in their homes, hospitals, and community settings. Working under the guidance of the Program Director, this position ensures consistent and high-quality delivery of ECM services.

KEY RESPONSIBILTIES

Direct Care Management

• Serve as the primary Enhanced Care Manager for assigned patients with complex health and social needs.
• Conduct outreach, home visits, and in-field engagement to build trust and support patient goals.
• Develop, implement, and update care plans in collaboration with patients and the care team.
• Coordinate referrals and access to services such as Medication Assisted Treatment (MAT), primary care, behavioral health, housing, transportation, and benefits.

Documentation & Compliance

• Complete all required Electronic Health Records (EHR) documentation, including assessments, care plan updates, encounter notes, and follow-ups, in compliance with ECM standards.
• Ensure proper use of screening tools, patient tiering, and authorization workflows.
• Report clinical concerns, documentation issues, or service gaps to leadership promptly.

Collaboration & Teamwork

• Participate in case conferences, interdisciplinary huddles, and team meetings.
• Communicate patient status changes and barriers to engagement in a timely manner.
• Seek guidance for high-risk or complex cases as needed.

Program & Culture Support

• Model harm-reduction principles and trauma-informed care practices.
• Collaborate with peers and contribute to a positive, accountable team culture.
• Support equity, dignity, and compassion in all interactions with patients and colleagues.

Core Competencies

Caseload Management: Manages approximately 50 patients effectively and efficiently.

• Community Engagement: Builds trust through empathy, consistency, and cultural humility.
• Documentation Accuracy: Completes timely and accurate EHR entries.
• Team Collaboration: Works closely with peers, clinical staff, and supervisors.
• Professionalism: Demonstrates reliability, integrity, and respect in all professional interactions.

Qualifications

Education:

• High School Diploma or equivalent required.
• College coursework in Social Work, Psychology, Addiction Studies, or Public Health preferred.

Experience:

• Minimum 1 year required (2 years preferred) of experience working with individuals experiencing homelessness, behavioral health conditions, or substance use disorders.
• Previous care and case management experience preferred.

Certifications:

• Certified Alcohol and Drug Counselor (CADC) or Certified Addiction Treatment Counselor (CATC) certification strongly preferred
• Community Health Worker (CHW) certification or equivalent experience preferred.

Knowledge & Skills:

• Familiarity with California Advancing and Innovating Medi-Cal (CalAIM) ECM, Medi-Cal populations, and harm reduction principles strongly preferred.
• Proficiency with Electronic Health Records (EHR) systems, mobile work, and multidisciplinary teamwork required.
• Motivational Interviewing (working knowledge preferred).

About Conejo Health

Located on the border between Los Angeles and Ventura counties in Westlake Village, CA, Conejo Health is a community-based healthcare organization dedicated to improving person-centered care for individuals with complex medical, behavioral health, and substance use needs. Our mission is to deliver compassionate, trauma-informed, and coordinated care that helps patients overcome barriers, achieve stability, and improve their overall quality of life.

Conejo Health is an Equal Opportunity Employer. We are committed to fair and equitable employment practices and comply with all applicable federal, state, and local laws. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and applicable law.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• human services: 1 year (Required)

License/Certification:

• CADC or CATC or CHW (Preferred)
• CA Drivers License (Required)

Ability to Commute:

• Westlake Village, CA 91361 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person