CSMR

Recycling Intake Coordinator

C&D Scrap Metal Recyclers

place Sugar Land, 77478

Benefits:

Short Term Disability Insurance
Long Term Disability Insurance
Company Paid Life Insurance
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Recycling Intake Coordinator
C&D Scrap Metal Recyclers – Houston, TX
Employment Type: Full-Time

Make This a Career

As a valued member of our Scale Team, you’ll be cross-trained in all areas of the scale house and play an integral role in our fast-paced, customer-focused environment. C&D Scrap Metal Recyclers is Houston’s fastest-growing scrap yard, and we are looking for motivated, reliable individuals who want more than just a job — they want a career. We believe in promoting from within, treating our team like family, and helping our employees grow professionally. If you’re a go-getter with strong people skills and a desire to build a future, we need you!

Job Summary

Deliver exceptional customer service with a friendly, professional, and helpful attitude.
Use software systems to accurately input customer information in compliance with legal and regulatory requirements.
Direct traffic flow safely and efficiently within the facility, ensuring customer safety and positive experiences.
Accurately weigh and record both inbound and outbound loads.
Help maintain the facility’s cleanliness, appearance, and organization.
Follow all company safety protocols, procedures, and appearance standards.
Consistently go the extra mile to create a welcoming environment for our customers.

Key Responsibilities

Provide exceptional customer service by greeting customers warmly, answering questions clearly, and offering assistance throughout their visit.
Communicate professionally with customers in-person to resolve inquiries and guide them through the recycling process.
De-escalate issues calmly and respectfully, ensuring a positive resolution and maintaining a professional demeanor in all interactions.
Educate customers on company procedures, pricing, safety rules, and facility layout to ensure a smooth and safe experience.
Accurately input and manage customer information in the database, ensuring all data complies with internal standards and regulatory requirements.
Guide customers safely through the facility, ensuring they follow correct paths and safety guidelines.
Work closely with your supervisor and other departments to ensure smooth operations and minimal delays.
Support traffic management within the yard, helping coordinate the safe and efficient flow of vehicles.
Assist with reducing customer cycle time by identifying bottlenecks and communicating customer needs to leadership.
Participate in maintaining the scale house and surrounding areas to a high standard of cleanliness and organization.

Working Conditions

Must be able to work outdoors in all weather conditions, including extreme heat, rain, and cold.
Must be comfortable standing, walking, and moving throughout the facility for extended periods of time.
The role requires physical stamina, attention to safety, and the ability to work in an active industrial environment.
Must be Bilingual-English/Spanish

Location & Commitments

Full-time position based in Houston, TX
Occasional travel to satellite locations may be required

Why Join C&D Scrap Metal?
C&D Scrap Metal is a rapidly growing company in the Houston market. We are committed to promoting from within and providing opportunities for career growth. If you’re looking to join a team that values hard work, integrity, and teamwork—and you’re passionate about helping build a strong, customer-focused brand—we want to hear from you!