Bilingual Parent Support Counselor II

Family Paths is a non-profit agency that has provided mental health and family support services to strengthen families and prevent child abuse since 1972. Family Paths offers a fun and supportive team environment, a commitment to training, and opportunities for growth. We are an agency that is actively engaged in multicultural organizational development and respects and values the diversity of the communities we serve and the staff who work here. Family Paths serves all of Alameda County with offices in Oakland and Hayward

Why work for Family Paths?

We prioritize your physical and mental wellness with:

• A supportive culture and relevant, important community-based work
• Flexible hybrid work schedules support work-life balance
• Annual staff appreciation events

Pay range DOE: $33.25 - $34.08

Job Summary

Under the supervision of the Helpline Program Manager, the Bilingual Parent Support Counselor II is responsible for providing telephone support & counseling on our Parenting Stress Helpline. Additionally, this position supervises volunteers and interns as assigned and participates in volunteer pre-service training.

This position requires demonstration of and commitment to the agency’s mission, vision, and values, including providing culturally and linguistically responsive practices.

DUTIES AND RESPONSIBILITIES:

• Provide telephone counseling & support, crisis intervention & prevention, information and referrals to intra-agency services and external community resources. Includes one-time callers as well as ongoing phone support and/or case management.
• Supervise parent support volunteers/interns as assigned on Helpline shifts.
• Shift duties: Take incoming calls, make assigned callbacks, follow up on caller voicemails, and text messages. Complete required documentation of calls and intra-agency referrals into the Agency EHR System.
• Participate in pre-service volunteer/intern training, including the development of training modules, evaluating participants, and facilitating assigned modules.
• Assist with updating the community resource database in our EHR System.
• Attend outreach events as needed.
• Attend all team and agency meetings as required.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in psychology, social work or other related human services degree plus 3 years of experience in counseling, crisis intervention and/or prevention, and supporting parents/families from diverse and under-resourced communities.

OR

• Associate’s degree in a related field with at least 5 years of experience in counseling, crisis intervention and/or prevention, supporting parents/families from diverse and under-resourced communities will be considered.
• Candidates with at least 7 years of experience in counseling, crisis intervention and/or prevention, supporting parents/families from diverse and under-resourced communities may be considered.
• At least 1 year experience providing lead support to, or supervision of, staff/volunteers in a setting serving parents/families.
• Knowledge of child development and positive parenting practices, including laws related to child abuse.
• Fluent Spanish Speaker.
• Highly proficient computer skills (MS Word, Excel, Outlook), database skills, internet and research skills.

Preferred Qualifications:

• Master’s Degree in psychology, social work (or other related human services degree)
• Licensed MFT, LCSW, or on the licensure track.
• Knowledge of Strengthening Families’ Framework™, trauma informed care, positive parenting practices and motivational interviewing interventions.
• Experience providing trainings.
• Experience working on a hotline.

Special Requirements for all candidates:

• Must pass criminal records clearance.
• A computer with secure and reliable internet, a smartphone, and a private space to conduct calls is required when working remotely
• Flexibility to work standby on occasional evenings and weekends.

Work Environment:

• This is a hybrid position with some work, training, and occasional meetings required on-site.
• This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include: close vision; (on a computer or reading documents).

Pay range DOE: $33.25 - $34.08