Lead Care Manager

Description:

Join a Mission-Driven Team Focused on Whole-Person Care

Sanctuary Centers of Santa Barbara is a nonprofit organization with nearly 50 years of experience serving the most vulnerable members of our community. Through our Integrated Health Clinic and Enhanced Care Management (ECM) program, we offer person-centered medical and social care coordination for Medi-Cal members with complex needs.

We are seeking a Lead Care Manager with strong clinical insight and case coordination expertise to support high-need adults in navigating the health care and social services system. This role emphasizes medical care coordination, managed care plan collaboration, and addressing social determinants of health—with a trauma-informed lens.

About Enhanced Care Management (ECM)

ECM is a Medi-Cal benefit that provides a whole-person, interdisciplinary approach to care for individuals with complex clinical and non-clinical needs. Through integrated case management, members are supported in navigating the medical, behavioral, and social service systems to improve overall health and stability.

Who We're Looking For

• Passionate about improving health outcomes for high-risk, underserved populations.
• Skilled in navigating complex systems and coordinating care across the medical, behavioral, and social sectors.
• Experienced in medical case management and trauma-informed engagement.
• Organized, proactive, and collaborative—with excellent written and verbal communication.

Benefits

• Paid Time Off: 3 weeks vacation starting, paid birthday + 8 holidays
• Free Basic Medical, Dental, and Vision coverage
• 403(b) Retirement Plan
• Life Insurance
• Career growth within a collaborative, mission-driven team

Requirements:

Key Responsibilities

• Serve as the lead case manager and liaison between Medi-Cal enrollees, primary care providers, specialty care, managed care plans, hospitals, and community-based services.
• Conduct assessments and develop person-centered care plans that reflect the member’s medical conditions, goals, and support needs.
• Coordinate across multiple systems of care—including hospitals, outpatient clinics, housing, and social services—to ensure smooth care transitions and reduce unnecessary utilization.
• Provide education and support to members and families about accessing and understanding medical services, medication adherence, and chronic disease management.
• Support care team staff and provide clinical guidance in trauma-informed and culturally responsive engagement.
• Document services and activities according to Medi-Cal and ECM program standards.
• Participate in interdisciplinary case review and care planning meetings with providers and health plan partners.

Qualifications

• Bachelor’s degree in Social Work, Nursing (LVN), Public Health, or a related field. A Master’s degree or clinical license is a plus.
• Minimum 2 years of experience in case management, health navigation, care coordination, or community health.
• Familiarity with Medi-Cal, managed care plans, and local healthcare systems.
• Strong skills in documentation and use of electronic case management systems.
• Valid California Driver’s License and vehicle insurance.
• Bilingual in English/Spanish preferred.