Service Dispatch Coordinator

Service Dispatch Coordinator | $18.00 - $24.00 per hour DOE

This is a pivotal position in our office and the initial contact with our customers and requires someone with excellent customer service skills, and high attention to detail.

Scott Brothers Heating and Air, Fleetwood, NC.

We are one of the fastest growing HVAC retailers in the High-Country area! We are a Residential and Commercial HVAC heating and cooling company. Our great reputation is built on over 30 + years of experience with highly satisfied customers and an excellent reputation!

Job Title: Service Dispatch Coordinator

Pay Rate: $18.00 - $24.00 per hour, depending on experience

Work Type: Full-time

Work Hours: Monday through Friday, 8:00am to 4:30pm

Benefits:

• Medical Blue Cross/Blue Shield
• Vision insurance options
• 8 Paid holidays
• Paid vacation
• Life insurance
• Short and long-term disability
• IRA with 3% match

Position Overview:

• Answering incoming calls
• Scheduling service callsdispatching service technicians
• Scheduling routine maintenance appointments
• Calling customers with lead time for service
• Logging warranties and rebates
• Preparing service invoices / AP
• Maintain customer database with current information
• Clear and concise communications with department managers, employees, and company customers
• We use Service Titan, a cloud-based CRM system

What we are looking for:

• 2 + years related experience in an office setting in customer service, dispatcher, schedule coordinating, project coordinating, or equivalent combination of education and experience
• Stellar customer service skills
• A pleasant phone demeanor and desire to provide excellent customer service
• CRM / ERP database experience, we use Service Titan a cloud-based system
• Microsoft Office products experience specifically Word, Excel
• Strong organizational skills and high attention to detail
• Organized and ability to work independentlyas a team
• Knowledge of HVAC, plumbing or construction industry recommended but not required
• High school Diploma or equivalent

Learn more about us: www.scottbrothersnc.com