Patient Care Coordinator (PCC)

The Patient Care Coordinator is the first and last impression of Laredo Hearing & Balance Solutions. This role is responsible for delivering an exceptional, high-touch patient experience through proactive communication, de-escalation skills, and operational excellence.

The PCC protects the brand, preserves patient trust, and ensures every interaction reflects professionalism, empathy, and efficiency.

Duties

• Serve as the primary point of contact for all patients (phone, in-person, email).
• Greet every patient warmly and professionally.
• Set expectations clearly for appointments and next steps.
• Maintain a calm, confident presence during high-pressure moments.
• Manage upset, anxious, or frustrated patients with professionalism.
• Listen actively without interrupting.
• Validate concerns without assigning blame.
• Speak clearly, warmly, and confidently.
• Confirm and repeat important details to avoid errors.
• Document all significant phone interactions accurately.
• Optimize daily schedule to maximize provider efficiency.
• Reschedule strategically — not randomly.
• Collect accurate patient demographics and insurance information.
• Verify authorizations and documentation before appointments.
• Collect payments accurately and professionally.

Requirements

• De-escalation Capability
• Exceptional Phone Presence
• Strong Organization and Multitasking Skills
• Attention to Detail
• Professional Apperance at all times

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Language:

• Spanish (Required)

Work Location: In person