Care Coordinator (CC) - Matthews, NC

H&S Therapeutic Services
Location: Charlotte, NC/Matthews, NC
Employment Type: Full-time

About Us
At H&S Therapeutic Services, our mission is to empower clients to live with dignity, comfort, and independence. We foster a culture that champions compassion, integrity, and a commitment to exceptional care. We understand that caring for others starts with caring for our team—here, we believe in work-life balance, ensuring that every team member thrives both personally and professionally.

Position Overview

The Care Coordinator is responsible for ensuring that individuals receiving behavioral health services are supported with high-quality care coordination, person-centered planning, and ongoing monitoring to promote positive clinical outcomes.

This role serves as a key point of contact for clients, families, and interdisciplinary team members, ensuring that services are delivered according to regulatory standards and agency expectations.

Key Responsibilities:

Client Intake & Assessment

• Conduct initial intake screenings, eligibility assessments, and service needs evaluations for new referrals.
• Collect and review clinical, psychosocial, and demographic information required to initiate services.
• Develop service recommendations in alignment with Medicaid, state, and agency criteria.

Care Coordination

• Serve as the primary liaison between clients, families, caregivers, and service providers.
• Coordinate internal and external services, including therapy, community support, case management, and crisis intervention.
• Ensure timely referrals and follow-up appointments to support continuity of care.

Supervision & Monitoring Visits

• Complete required face-to-face and virtual supervision visits with clients and paraprofessional staff (e.g., Behavioral Technicians).
• Observe service delivery, provide coaching, and document supervisory oversight in accordance with state requirements.
• Monitor progress toward goals and ensure interventions remain consistent with treatment plans.

Documentation & Compliance

• Maintain accurate, thorough, and timely documentation in the electronic health record system.
• Prepare treatment plans, progress notes, assessments, and supervisory reports in compliance with regulatory and agency standards.
• Ensure that services meet Medicaid, state licensing, and accreditation guidelines.

Collaboration & Team Support

• Participate in interdisciplinary team meetings, clinical staffing, and case consultations.
• Communicate regularly with therapists, paraprofessionals, and administrative staff to support coordinated service delivery.
• Provide guidance, mentoring, and oversight to direct care staff as needed.

Client Advocacy

• Support clients and families in navigating behavioral health systems, community resources, and support services.
• Advocate for client rights, access to care, and culturally responsive practices.
• Assist clients in overcoming barriers that may impact treatment engagement or progress.

Crisis Support

• Respond appropriately to urgent behavioral health needs and coordinate crisis intervention services when necessary.
• Ensure appropriate safety planning and follow-up for individuals experiencing crises.

Qualifications

• Experience in home care, behavioral health, or a related healthcare setting required.
• Must meet state criteria for Qualified Professional (QP), typically including:
• Bachelor’s degree (or higher) in a human services field and relevant behavioral health experience; or
• Licensed/credentialed professional meeting QP requirements per state guidelines.
• Strong understanding of behavioral health principles, Medicaid service definitions, and service delivery standards.
• Familiarity with local LME/MCO (Local Management Entity/Managed Care Organization) processes.
• Excellent communication, documentation, and organizational skills.
• Ability to work independently, manage time effectively, and maintain professionalism in diverse environments.
• Valid driver’s license and reliable transportation (if community-based services are required).

Work Environment

• Combination of office, client homes, community settings, and virtual visits.
• May require flexible scheduling to meet client and program needs.

How to Apply

Submit your resume and cover letter through Indeed or email our team at info@hstservicesnc.com.

H&S Therapeutic Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Referral program

Ability to Relocate:

• Matthews, NC 28105: Relocate before starting work (Required)

Work Location: In person