Shelter Victim Advocate - Days

ESSENTIAL FUNCTION: Provide individualized and trauma-informed services to adult and child survivors, with a focus on Spanish-speaking clients.

DUTIES AND RESPONSIBILITIES:

• Provide hotline, intake, crisis intervention, advocacy and case management services in-person and on the hotline, informally assessing for emotional, physical, social, and educational needs and formulating individualized service plans
• Actively seek out and liaison with relevant community agencies and resources in order to create a continuum of services that elevates the best interest of agency clients.
• Provide interpretation and translation support to staff and clients, including assisting with the translation of documents and forms. Distribute information about working with Spanish-speaking survivors.
• Facilitate support, social skills, and education groups for adults and children.
• Act as a positive role model for parent-child interactions, modeling positive discipline using rewards and non-physical consequences.
• Cover on-call rotation, responding to survivors in community settings such as hospitals, law enforcement agencies and other social service organizations.
• Ensure an adequate level of housekeeping to provide a clean and safe environment for residents, reporting any needed repairs. This can also include organizing closets and pantries, sorting donations, and readying rooms for new clients.
• Assure the alarm systems are armed and working properly.
• Maintain communication with others and work to fulfill the agency’s needs, priorities and objectives. This includes attending regularly scheduled staff and team meetings.
• Recognize own emotions, thoughts and values and how they influence behavior, managing their effects on service provision.
• Report any incident of child or elder abuse to the appropriate Hope Alliance staff.
• Assist with the collection and maintenance of data for statistical and programming purposes.
• Assist with recruitment, training, and engagement of volunteers and interns as well as community
education efforts.
• Perform other duties as assigned by VP of Programs and/or the Chief Executive Officer.