Patient Care Coordinator

Patient Care Coordinator Position - Commonwealth Endodontics

Our Vision: Commonwealth Endodontics is a very successful value-based practice. This means that everyone on our team agrees to work diligently to practice the values we create together. Daily, we aspire to create the ultimate work environment. This ensures that we enjoy our time together while providing an ideal atmosphere for our patients.

Commonwealth Endodontics provides the highest standard of patient care in a friendly, comfortable setting. We strive to provide unsurpassed quality with compassion, professionalism, and clinical excellence. Exceeding our patient expectations is our highest priority. Our specialties include root canal treatment, endodontic retreatment, and endodontic microsurgery.

Our Core Values : Kaizen, Purpose-Drive, Relationship Focused, Compassionate, Adaptable, and Interdependent

Position Overview: The Patient Care Coordinator is the first point of contact for our patients and plays a key role in ensuring a smooth, welcoming experience. Working at the front desk alongside the Office Manager at their assigned location, this role includes assisting patients as they arrive—managing check-in, check-out, paperwork, and other front desk responsibilities. The Patient Care Coordinator also supports daily operations across all eight of our locations through kind and helpful telephone interactions, scheduling, clear and friendly communication, and other administrative tasks that help patients feel comfortable, informed, and valued.

Schedule: 4x10s schedule. This position would work Mondays, Tuesdays, Wednesdays, and Fridays from 6:45am - 5:15pm. (Closed on Thursdays and weekends)

Pay & Benefits: $19–$21/hr (based on experience and qualifications) plus comprehensive benefits including medical, dental, vision, PTO, paid holidays, 401(k), scrub allowance, and more.

Position Responsibilities:

• Answers all incoming calls expeditiously in a professional, courteous manner
• Schedule, re-schedule, and cancel appointments for all doctors and offices
• Answers caller questions when able; transfers calls to co-workers or doctors as necessary
• Correctly inputs into the system each patient’s appointment, demographics, medical, and insurance information
• Assist patients within the office with check-in and check-out
• Evaluates schedules daily to be sure that they are booked correctly
• A team player who is willing to help co-workers as needed
• Assists in other business office tasks
• Manages email account
• Inputs patient information from online registration
• Scanning, copying and faxing
• Sends out correspondence

Position Requirements:

• Adopting the Commonwealth Endodontics’ Vision and Core Values
• Desire to help bring the Commonwealth Endodontics’ Vision to life
• Willingness to work every day at becoming exemplary at our Core Values
• Being kind, respectful, assertive, productive, and fun
• Committing to help create an ideal working environment for everyone
• Being a true team player
• Clearly and effectively promoting Commonwealth Endodontics
• Cultivating meaningful relationships efficiently and effectively
• Demonstrating effective and professional written and oral communication skills
• Demonstrating problem solving abilities
• Ability to operate all basic office equipment (required)
• Ability to lift at least 20 pounds (required)
• HIPPA and OSHA compliant (required)
• Current BLS/CPR Certification (preferred)

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Application Question(s):

• What led you to apply for this position at Commonwealth Endodontics?
• This position is located at our Southside office (Address: 2312 Robious Station Circle, Midlothian, VA 23113). Are you able to reliably commute to this office?
• This full-time position requires availability on Mondays, Tuesdays, Wednesdays, and Fridays from 6:45am - 5:15pm. Are you able to commit to this schedule? (If you have any scheduling restrictions, please note them here.)

Work Location: In person